@AmericanAir The worst experience with American Airlines traveling as a solo parent with 2 kids under 3. They won’t let my stroller in because. Of their exception to policy which I’ve never heard. Extremely rude management “Donald” and his staff. Horrible service
@AmericanAir Why did you block my husbands account? And why did I just get an email that nothing wrong was done. Let me show you the policy that says exception of multiple children!!!! Do better do better respect solo parents traveling!!!
@AmericanAir@AmericanAir if you truly care for your costumer I would
Like a call to
Explain what happened and how you will fix this and be better next time
@AmericanAir the worst part is having the manager threatened me that if I didn’t take him up on a chaperone and tried to talk to TSA he wouldn’t let me board. You should be ashamed!!!!!
@AmericanAir Never ever I’ve heard of such policy ! It says exception of double strollers that are non collapsable. Have you ever seen a non collapsable stroller ? Because I haven’t. Clearly you don’t care for parents or children. Terrible costumer service
@AmericanAir I have a 3yo that can wonder of and 1y that can it walk yet! How is this policy helping women or any solo parent? How can you deny a double stroller but TSA would have no issues allowing. Ridiculous and against women!! Discriminating and humiliating
@maripersaa@AmericanAir How can a single mother with little kids 3 and 1 with a delayed flight without a stroller just because your policy says at the counter not at the gate ?????
@AmericanAir I wouldn’t try to go through TSA by myself bc he knew TsA would
Let me in and told me he wouldn’t let me board the plane. My husband tried to speak with him over the phone and he ignored him. Only nice employee you have in MIA airport is called Yari the rest sucks. What a shame
@AmericanAir Traveling alone can contain 2 kids. I’ve lived everywhere in the US never been an Id due to have a double stroller. Unacceptable behavior. TSA employees all riled their eyes when they knew who the manager was and though it was ridiculous. They sent me with a chaperone so
@AmericanAir UJOFAO traveling with my 2 kids 3 and 1yo from Colombia to Dallas. Had to check my bag again and American Airlines employee who saw me walking after dropping off my bad abruptly stopped me and took the stroller from me. Called manager and we’re all ver rude. How can a mother