@francokeven Hi Franco
I'm really sorry this has happened.
Weβre happy to look into this for you! Please could you send us a DM/ private message including all the details here:
Full Name (as register on your account)
Account Number
Address & Postcode
@ade4999 Hi ade
I'm really sorry this has happened.
Weβre happy to look into this for you! Please could you send us a DM/ private message including all the details here:
Full Name (as register on your account)
Account Number
Address & Postcode
@henkpfister Hi Terry,
Thank you for reaching out to us.
I am terribly sorry about the issue you have had with your order.
Regarding providing us with your customer details privately, an alternative is to email us at - [email protected] - so we can assist you further.
@henkpfister Hi Terry, our alternative methods of contact will be via Live-chat on our website. Alternatively you can reach us on the number 0345 071 9018 (calls are charged at local rate) every day between 08:00-21:00.
@henkpfister Hi Terry,
I am terribly sorry about the inconvenience you have experienced with us.
Could I kindly ask you for your customer details privately so that we can assist you further?
@TheEntity85 Hi Mark, We are sorry you haven't received your order yet. Please can you DM your customer number, full name & confirm we are speaking to the account holder, address, postcode and order number?
@clairehenders Hi Claire,
Please private message us with your full name, address, and customer number, so we can assist you further.
Please also provide us with a screenshot of the discount code and the terms and conditions.
Thank you.
@ABmashup Hi
Thank you for your message and we're sorry to hear your order has been lost.
Please send us a DM with your full name, customer number and full billing address along with the order details and we'll look into this for you.
Thank you
@Shaf_aka_BigMoh Hi Shaf,
Please DM us with your customer number, full name, billing address including your postcode. Also, please provide the promotion code you have for the 10% discount.
Thank you.