mark

Hard worker

[mark @mark05318888]

@TUIUK 6 emails now sent to your after travel customer care will now reply to any - why can’t you follow when there is an issue

[mark @mark05318888]

@TUIUKcares Hi do you have a phone number for them please

[mark @mark05318888]

@TUIUK why when the rep gives incorrect trip information will you not refund booking, 4 people make a booking - 2 who remain on holiday can rebook, we have come home cannot rebook or have a refund. By allowing to rebook you have accepted incident - wrong time given for pickup..

[mark @mark05318888]

@SofologyHelp @sheonasaur So, are you finally agreeing there is an issue after all the tweets / Facebook messages, stating it was a user Maintainance issue? It should not have been such a painful experience to get this far:

[mark @mark05318888]

@SofologyHelp @sheonasaur Well that’s a surprise NOT, now had HOMESERVE have been around and agreed there is a fault - and now we await a date

[mark @mark05318888]

@SofologyHelp Hi, unfortunately the engineer could not repair the unit, he agreed there was a defect and would report it accordingly.

[mark @mark05318888]

@SofologyHelp Wow finally got an engineer attending today -1 to 6pm, advise I would have between 30mins and 1hrs notice - just been called - be there in 5. Can’t you get anything right

[mark @mark05318888]

@SofologyHelp Nope, no call today or any other days when I was advised they would. However had 3 further emails asking to to call - so I have, and now arrange for an engineer to attend. NOT w Sofology engineer - a subcontractor.....

[mark @mark05318888]

@SofologyHelp Well, no one called and now another email asking me to call... so I have and now have a 3rd party insurance company coming to take a “look” and I to wait at home for a 6hr window. I hope you have a good delivery / replacement service:

[mark @mark05318888]

@SofologyHelp Slight confused. yes, I was contacted today (thankyou) all was going well. I was advised someone would call me back this afternoon to make a booking, have now had an email asking me to call. Simple task, and yet can’t get that right. So which is it?

[mark @mark05318888]

@SofologyHelp Then they would call me today - as we are already past the 3 to 5 days email being sent to MD if Sofology MR Jason Tyidesley as this is unacceptable

[mark @mark05318888]

@Sofology Tried that - not been able to contact anyone - pick up the phone and call me as I cannot contact you by phone.