Mark Tatton

Husband // Dad // Scottish // Photographer // Theology PhD Candidate // Christian // Curate

[Mark Tatton @mark_tatton]

@Ed_Leisure Trying to register an account but there’s an issue and an instruction to contact but phone line not working. Can you help?

[Mark Tatton @mark_tatton]

@SparkMailApp I was literally looking you up to DM about this.

[Mark Tatton @mark_tatton]

@Cambslive What's your policy on using photos of children without parents consent? Who should I speak to regarding a complaint in this safeguarding area?

[Mark Tatton @mark_tatton]

@virginmedia Yes. I had a ‘manager’ promise on 18th they could do it earlier, but this never materialised. If I wasn’t promised this I would have immediately gone with another supplier that could have installed earlier. Now stuck with a supplier I’ve had terrible experience with.

[Mark Tatton @mark_tatton]

Worst moving experience with @virginmedia. One very rude employee, > 7 hours on the phone because of changing story & ultimately failed to install on agreed time leading to lost days of work - hugely stressful & costly. Pitiful offer of compensation. Contacting @financialombuds

[Mark Tatton @mark_tatton]

@virginmedia Yes, rude employee booked wrong appointment. Emphasised importance of PM install for 17th but received SMS on 16th confirming AM install for 17th. No proper apology for mistake, no resolution. Used almost all remaining mobile data, which won’t last me until install on 22nd.

[Mark Tatton @mark_tatton]

@virginmedia No, despite hours on the phone, still no service installed. I’ve already logged a complaint about an offensively rude experience on 1 June, but I’m still too exhausted to log a complaint about subsequent experiences.

[Mark Tatton @mark_tatton]

Trying to get through to @virginmedia on phone and been hung-up on for the third time. On hold for over 40 mins each time. Moving house process impossible online. Understand circumstances but this is beyond frustrating.

[Mark Tatton @mark_tatton]

@ianharber I read your gospel coalition article and really enjoyed it. I'd love to ask you a few questions at some stage if you have the time.

[Mark Tatton @mark_tatton]

@TPLINKUK Any plans to release a UK 230v compatible version of the HS200 smart light switch in the future?

[Mark Tatton @mark_tatton]

@Expose_MyHermes MyHermes lost two packages I sent to eBay buyers. I have refunded buyers so out of pocket. Postage purchased through eBay. MyHermes tell me eBay need to issue the refund for the postage and items. Is this nonsense? If so, am I basically powerless?

[Mark Tatton @mark_tatton]

@thetrainline Thanks, I’ve messaged you.

[Mark Tatton @mark_tatton]

@thetrainline I’m still waiting for Santo, a manager/supervisor, to call me back. He promised to call within 24 - 48 hours on Monday. That’s now 3 days and nothing. I’m still out of pocket £65 for your mistake and it’s been over 2 weeks now. Please can you ensure he calls today.

[Mark Tatton @mark_tatton]

@thetrainline Still no refund. This is insane. It’s been weeks and still nothing. Please sort this out today.

[Mark Tatton @mark_tatton]

@thetrainline Still no money in my account. Please can you look into this?

[Mark Tatton @mark_tatton]

@thetrainline I got a call back - great! However, Despite being told I would be issued a refund, ive still seen nothing. When should this be through?

[Mark Tatton @mark_tatton]

@thetrainline Still no call. Looking forward to someone sorting this in the morning. Thanks a lot for your help.

[Mark Tatton @mark_tatton]

@thetrainline That’s a week I’ve been waiting, though I was promised 24-48hrs. I’m fuming as I’ve been out of pocket for weeks now. Totally unacceptable. I’m sure you’re going to be the one to finally sort this though, Andrew. I’m a huge fan of happy endings, so here’s hoping.

[Mark Tatton @mark_tatton]

Visiting Edinburgh and snuck in a great haircut from @ragandbonebs with Robert. Made it really easy knowing what to do with my mop and some great chat too. Will be back when I’m next up in the celestial city. Nice one.