@SouthwestAir I'm still in shock from it. It's one of those things where the LAST thing I was thinking was it was a scam, because I was the one calling THEM (off by 1 number). And they answer the phone impersonating the Southwest customer service desk. Twisted!
@SouthwestAir Hey guys, just a heads up that if someone dials 1 800 434 9792 instead of 1800 435 9792, it takes you to a scamming organization that claims to be you guys but are just stealing credit card numbers when people call into change their flights. Just an FYI!