Mark Caldwell

Helping organisations deliver personalised customer experiences.

[Genesys @Genesys]

📰 NEWS: We are providing 90 days of free technology to enable companies participating in the execution of Operation Warp Speed to efficiently help their customers schedule and deliver #COVID19 vaccines to market.

Learn more: https://t.co/B3jQuvUKhN

[Mark Caldwell @markymarkUX]

@FedExHelpEU Hi There, I am trying to get in contact with the Customs Clearance team to release a package that is currently in Stanstead Airport. The automated Customer Support line says the offices are currently closed. Can someone help me?

[Mark Caldwell @markymarkUX]

@LeShuttle I’ve been online yesterday and this morning to edit my booking and it says the dates are not available. I’ve tried dates in March April and June 2021. Same response. Can you help as ticket is booked for tomorrow?

[Mark Caldwell @markymarkUX]

Make communication and collaboration easy for great customer experiences. Check out @Zoom_us through @Genesys Cloud. https://t.co/7AlMMZxkcv

[Genesys @Genesys]

.@CegidGroup rapidly enables remote workforce during #COVID19 and supports global expansion plans with #GenesysCloud. https://t.co/4bXnZ1u1qA

[Mark Caldwell @markymarkUX]

Advances in emotion analysis let your #contactcenter employees quickly assess customer temperaments and adjust approaches as needed. Read more in the @Genesys blog. https://t.co/QVro0FtocW

[Mark Caldwell @markymarkUX]

.@MyCustomer: @Genesys shares experience as a service: how technology is enabling greater agent empathy https://t.co/U3oK5MrFgJ

[Mark Caldwell @markymarkUX]

.@Genesys Ready Response gets you up in a few days and is built for the long run. Get started:

[Mark Caldwell @markymarkUX]

Get your questions answered by the experts from the @Genesys and @GoogleCloud teams to learn how to deliver secure customer service with human-like conversational #AI in this webinar.

[Mark Caldwell @markymarkUX]

An interesting article on how retailers are managing the high demand on their retail systems and increasing their capacity to serve new and existing customers. #CX https://t.co/b9YfdAHSTO

[Mark Caldwell @markymarkUX]

In this @Genesys #webinar with Sheila McGee-Smith, gain insights into industry shaping #CX trends, tips on managing a remote workforce and real stories of how #callcenters are adapting.

[Mark Caldwell @markymarkUX]

I'm really proud that we've been able to support 700 organisations from all over the world with remote capabilities. This has enabled 500,000 contact centre employees to continue serving consumers from the safety of their homes.#covid19 https://t.co/EEfeyFteg4

[Mark Caldwell @markymarkUX]

A great story to see Genesys and HOK-Elanto come together during these testing times to support the City of Helsinki reach out to the self-isolating elderly population for a chat or offer help with errands and other everyday needs. #staysafe https://t.co/fdHU2b5ivx

[Genesys @Genesys]

The global leader in low carbon energy and services @ENGIEgroup improves #customerexperience with #GenesysCloud. ☁️

Read more: https://t.co/Pm2IE57XnU

[Genesys @Genesys]

See the benefits of switching to Genesys solutions, broken down by industry.

🔍 https://t.co/sbh9lxZHhH

[Genesys @Genesys]

Introducing the #Genesys600!🏁

We're taking the #RacetotheCloud to @TXMotorSpeedway.🏎💨

🗓️ June 6
⏰ 8PM ET
📺 @NBCSN
#INDYCAR @IndyCar
@IndyCaronNBC

[BrightGen @BrightGen]

It’s time for @bob_buzzard to take the stage at @Dreamforce ! #DF19 #TeamBrightGen

[BrightGen @BrightGen]

Would you like the chance to win a £100 or £50 Amazon voucher at #SalesforceTour tomorrow?

Stop by the BrightGen Booth on the day, snap a fun photo with us (get creative!) and Tweet it with #BrightMINDS & #TeamBrightGen.

Winners will be announced at 6pm! Good luck everyone! 🎁

[Mark Caldwell @markymarkUX]

Thanks for the donations so far!! So greatful for the support getting closer to the £2K target!! Keep em coming!

[Mark Caldwell @markymarkUX]

Only 2 weeks to go! An air or nervous excitement!