John Maro

[John Maro @MaroSons]

@ruanjau Weekly Review ya Huko.... Seems people no longer want or have interest in deep political analytics... 🤔

[John Maro @MaroSons]

@ruanjau Bilaz.... This is the Gigiri area of Addis. And if you notice .. it's a state sponsored clearance.

Addis is equal to Nairobi but with more Humans

[John Maro @MaroSons]

@ruanjau 😆 🤣 😂

[John Maro @MaroSons]

@Safaricom_Care any assistance ?

[John Maro @MaroSons]

@Safaricom_Care Could I please get assistance on what I have DM'd?! Since it seems your TAT is subject to someone posting here first

[John Maro @MaroSons]

Your Customer service is pack jammed 0722003271/2 Who do I have to call to get assistance?

[John Maro @MaroSons]

@safa

[John Maro @MaroSons]

@NCBABankKenya Are Mpesa Systems down? I have waited for a response by Customer Service for over 3½ Hours. Not too sure on your service delivery TAT!

[John Maro @MaroSons]

@Safaricom_Care Would be nice to get prior info from your customer care team to coordinate unblocking of a Sim card. And a better floor management at Kitengela

[John Maro @MaroSons]

@Safaricom_Care #Fail!!! Making Customers spend more to access your assistance

[John Maro @MaroSons]

@Safaricom_Care Kindly respond to my Till Number reversal. Your automated response is of no significant help! Very frustrating .. #BringBackHuman Interaction!

[John Maro @MaroSons]

@Egline_Samoei @MihrThakar Equally interested in the in between happenings.

[John Maro @MaroSons]

@DMuragijimana @KQSupport This is really the 'Norm'! Where Customer Experience and service is secondary to their usual PR of Voted Best Airways in Africa blah blah blah

[John Maro @MaroSons]

@DMuragijimana @AliceGee1 I believe one starts with the vision/dream then you seek the HOW to make it come to be. It will direct you to WHAT is needed.
Our biggest challenge is dumbing down our big dreams by limiting our inner drive. Dont play small when you were born to be great

[John Maro @MaroSons]

@DMuragijimana @AliceGee1 On Equity Shares, you get early agreements on the growth of the Product the SME is pushing. You have a stake in the growth..( equally you are part of the decline if not successful) this ensures that you are more than just a marketer..but you are a stakeholder

[John Maro @MaroSons]

@DMuragijimana @AliceGee1 @DMuragijimana I agree. Our foundations were predominantly on Success pegged on tangible returns. However, consider updating your internal software, learn new models, unlearn what is not serving you, and relearn what you packed on the side because it seemed not to be "With it"

[John Maro @MaroSons]

@AliceGee1 Good discussions, sorry I could not contribute as planned.
Parting shot.. SME Shareholders, relook at your WHY you are in that business, HOW are you executing it and WHAT is your long term goal.
My parting shot @AliceGee1 😃 😃

[John Maro @MaroSons]

@DMuragijimana @AliceGee1 Valid option, but you need resources who will work in harmony. And have them believe in the vision.

[John Maro @MaroSons]

@DMuragijimana @AliceGee1 I believe there are enough ways to create these spaces, some could include Joint ventures, collaborations or offering Equity Shares Venture to consultants or freelancers. Some of the biggest brands were created by collaboratiin of a Technical reaource and a Markwting resource