After over 3 months waiting for @TUIUK to get back to me re compensation for a cancelled flight & holiday, I called them today. Having managed to speak to a human, and being put on hold, their system appears to have timed out and cut me off so no further forward.
Further update. Just finished an online chat with @TUIUK apparently the claim has to be made 72 hours after the return flight would have been, so next Tuesday. Sounds odd to me, but will try again then and update here in due course.
@TUIUK@TUIGroup So now you can't find my cancelled flight on your system. That might be because you cancelled it! This is getting beyond a joke - get it sorted!!!
@TUIUK@TUIGroup@TUIUK@TUIGroup It gets worse - I've just re-read the e-mail and it says cancelled flights are not handled through this system. If that is the case why did you send the link when you notified the cancellation?
@TylerDFisher@bhx_official@TUIUK Last Friday at approx 5pm it took us no more than 40 minutes to drop off bags. It took a bit longer getting them back on Saturday morning after the flight had been cancelled!
Just had an email from @TUIUK@TUIGroup titled "Holidays on your mind?" Unsurprisingly they are as you cancelled the one to Austria I should be on now๐ Perhaps you'd be better off sorting out the current omnishambles before ruining more hopes and dreams.
@TUIUK credit where its due, you have promptly refunded the cost of my holiday which was cancelled by you on Saturday. The amount is now showing on my credit card account this morning. Thanks for that - let's hope the "compensation" arrives as quickly!
You cancelled my holiday yesterday morning, 5 hours before we were due to depart, but hey, let's just add insult to injury and highlight what I'm missing.
@TUIUK why did I receive an e-mail titled "Finally! Your holiday has begun" this morning with the below content? I'd love to book the Salzburg trip but assume you don't pick up from Derbyshire!
@bhx_official@TUIUK Unfortunately you don't have an effective process to get bags back to pax when the flight is cancelled! Waited an hour and a half this morning between 0300 and 0430 to reclaim bags checked in last night to then be effectively told its very busy, come back later. Not good enough!
@bhx_official@TUIUK Advised @ 0145 Salzburg flight is cancelled. Been waiting for over an hour for info on getting bags bag which were checked in last night. What is happening?
I'd be really grateful if you would select 2nd Warsop Scout Group as your cause for the Co-op Community Fund at: https://t.co/5lgHvmlDX5
#ItsWhatWeDo@coopuk
@EastMidRailway That link is to a page which has a Nottingham to Worksop timetable dated August yet the timetable section on your web page has one from 11 October with a worse level of service. Some incoherent and misleading messaging here.
@EastMidRailway No buses are shown own on your timetable (https://t.co/9Bk7qRqcGV) for northbound services; certainly none were available at Shirebrook to connect with the 1425 ex Nottm today. The only alternative seems to be to be over carried Worksop arriving at 1532 and return on the 1539.
@EastMidRailway why do we no longer have an hourly service from Nottingham to Langwith Whaley Thorns weekdays? Every other station on the Robin Hood line seems to have at least one train per hour, or a bus in lieu.