Marval Baltic

Marval Baltic is a company providing IT Service Management (ITSM) consultancy and training services along with the exceptional tool from Marval Software (MSM).

[Marval @MarvalSoftware]

Excited for the Professional Service Management Awards next week? We are. Why? Because two of our customers are up for awards this year that's why🙌

Best of luck @ProRail and @HMLandRegistry 🤞

#TeamMarval #ITSM @itSMFUK #Awards #ITSM19

[Marval @MarvalSoftware]

With ITIL 4, we see the 4⃣ Ps being augmented with the introduction of the Four Dimensions of Service Management.

Want to learn more about the Four Dimensions of Service Management? Read our latest article!

#ITSM #ITIL #ITIL4 #ServiceManagement

[Marval @MarvalSoftware]

Pain points... you'll always have some here or there 🤦‍♂️

But, here are 🔟 pain points that can be easily solved!

No more guesswork! ✅
No more relying on the CAB to remember! ✅
No more repeated Incidents and Service Requests! ✅

#ITSM #IT #ServiceDesk #ServiceManagement

[Marval @MarvalSoftware]

ITIL 4: Guiding Principles (Simplified)

The guiding principles defined here embody the core message of ITIL and of service management in general.

#ITSM #ITIL #ITIL4

[Marval @MarvalSoftware]

When ITSM tools are well implemented, they ensure an effective management of IT services, which, in turn, improves the customer experience, satisfaction and contributes to the bottom line.

#ITSM #ServiceManagement

[Marval @MarvalSoftware]

Managing services effectively and efficiently is key to any industry that attend the needs of thousands of end-users. This axiom is no less true in the education sector.

#ITSM #ServiceManagement #Education

[Marval @MarvalSoftware]

Using Marval MSM to manage your IT and service Infrastructure, configurations and assets will result in a single recording system with improved IT transparency and system consolidation, underpinned by process standardisation, using industry standards and good practices.

#ITSM

[Marval @MarvalSoftware]

In our article, Steven West explains some of what he perceived and learnt after attending one of the first ITIL 4 foundation courses in the UK.

#ITIL4 #ITSM #ITIL #ServiceManagement

[Marval @MarvalSoftware]

To quote scientist W. Edwards Deming “If you can’t describe what you are doing as a process, then you don’t know what you are doing.”

When it comes to Customer Service, you definitely want to know what you are doing.🤗

#ITSM #ITIL #ServiceDesk #ISO20000

[Marval @MarvalSoftware]

Service Design is an imperative part of customer service. Its significance goes above and beyond the #ServiceDesk, adding value to the organisation overall.🏛️

Here are some #tips to ensure your success! #ITSM

[Marval @MarvalSoftware]

ITIL 4: Guiding Principles (Simplified)

The guiding principles defined here embody the core message of ITIL and of service management in general.

#ITSM #ITIL #ITIL4

[Marval @MarvalSoftware]

The latest update to MSM Self-Service has been designed to provide the modern experience that your users will love.

#ITSM #ServiceManagement #MarvalMSM

[Marval @MarvalSoftware]

Using Marval MSM to manage your IT and service Infrastructure, configurations and assets will result in a single recording system with improved IT transparency and system consolidation, underpinned by process standardisation, using industry standards and good practices.

#ITSM

[Marval @MarvalSoftware]

Marval MSM frees up your time to focus on key issues that improve service levels, allowing you to perform activities easier, faster, better and cheaper.🙌

https://t.co/T7FnqZoLn0

[Marval @MarvalSoftware]

The latest update to MSM Self-Service has been designed to provide the modern experience that your users will love.

#ITSM #ServiceManagement #MarvalMSM

[Marval @MarvalSoftware]

In this article, Steven West explains some of what he perceived and learnt after attending one of the first ITIL 4 foundation courses in the UK.

#ITIL4 #ITSM #ITIL #ServiceManagement

[Marval @MarvalSoftware]

Do you want to learn about what's new in ITIL 4?

We sent Steven West, product consultant @ Marval, on one of the first ITIL 4 courses in the UK and in this article, he's reported on what he's learned.🧐

Take a look! 👀

#ITIL4 #ITSM #ITIL #ServiceManagement

[Marval @MarvalSoftware]

When ITSM tools are well implemented, they ensure an effective management of IT services, which, in turn, improves the customer experience, satisfaction and contributes to the bottom line.

#ITSM #ServiceManagement

[Marval @MarvalSoftware]

In this article, Steven West explains some of what he perceived and learnt after attending one of the first ITIL 4 foundation courses in the UK.

#ITIL4 #ITSM #ITIL #ServiceManagement

[Marval Baltic @marvalbaltic]

All problems cannot be treated the same. You need a business impact, urgency and priority assignment approach that ensures business critical problems are handled first. Here's our 12 Step problem solving process. https://t.co/D9BxwJTNjS #ITSM #ServiceManagement #ITIL