Matan Kushner

he/him ⋅ ▲ Engineer ⋅ Globetrotter, OSS maintainer, insatiably curious

🦋

[Matan Kushner @matchai]

@pilcrowonpaper Been just using Airs for real work since M1. Do it. No regrets.

[Matan Kushner @matchai]

@privatenumbr Thrilled to have you on the team! Let's get cooking! 🔥

[Matan Kushner @matchai]

Speaking at Ship in London this June. See you there!

[Vercel @vercel]

Ship 26 tickets just dropped.

London, Berlin, New York, Sydney, San Francisco.

Hear from customers shipping AI agents and apps to production, with talks and workshops designed to help your team do the same.

Request your ticket: https://t.co/brfFjxrYBy

[Justin Schroeder @jpschroeder]

We’re announcing: VibeBench, a new benchmark for what actually matters — how models feel when used on real work by experienced software engineers.

But, we need your help. Here’s how it works:

1. An initial cohort of 1000 qualified software engineers (join: https://t.co/07nrXfMthQ)

2. Groups of 250 evaluate new models for 2 days on real work.

3. Participants subjectively rank the model relative to other models they have experience with.

4. On day 4 a report is released with objective results derived from the subjective tests.

How can you help:

1. We all need this benchmark to exist, but for it to become reality, we need an initial cohort of 1000 qualified software engineers. If that’s you, please join!

https://t.co/07nrXfMthQ

2. Repost this! We need to reach as many qualified engineers as we can find.

3. Share this initiative with everyone on your engineering teams. Together we can make this benchmark a reality for all of us.

[Matan Kushner @matchai]

@posva @vercel @nuxt_js Welcome aboard! 🙌

[Matan Kushner @matchai]

@privatenumbr Love it!!

[Matan Kushner @matchai]

+2.3% just this last week. The pace of improvement we’re seeing is staggering 🔥

[Guillermo Rauch @rauchg]

We've reached an all-time high of 87.6% autonomous resolution rate on @vercel support cases.

Best part: people truly love it. Even when the AI can't help, the overall UX is better (we auto-fill the ticket form).

Last week I had my "CEO supports day". It's now clear to me that:
1️⃣ Every single legitimate support case will be automated by AI. As in: the customer needs guidance.
2️⃣ The remainder of tickets will be triaged and prioritized by our AI PM for coding agents to work on

As far as 1️⃣ goes, as we continue to fine tune our agent, evals, models, and data sources, we are confident we can achieve near 100% resolution. Because we built and deployed our support agent on @vercel, we have full control over its destiny (screenshot below).

The issue is that customers sometimes reach out to report complex product issues or even defects. As in: the product itself needs improvement! The only way to help that customer is to fix our stuff 😄

This is how the era of autonomous software improvement begins.

A customer reporting a problem needs to ultimately result in code changes. For most companies, this flywheel doesn't exist. Support teams get overwhelmed, root causes don't get identified, documentation doesn't improve, incidents don't get filed.

In this future, every single time you reach out to us, you'll be very directly contributing to our platform getting better.

[Matan Kushner @matchai]

@cnakazawa @boshen_c Oh dang! Congrats!! 🎉

[Matan Kushner @matchai]

A friend reached out asking why my face is on the Google search result for Karabiner Elements. Funny how it chose mine from the list of sponsors 😆

[Matan Kushner @matchai]

@dillon_mulroy Clean! Love the inclusion of match.

[Steven ⬢ @styfle]

Node.js added support for path rewrites for #/ wildcard.

This means you don't need typescript voodoo to use project relative imports.

Thanks to @hybristdev

https://t.co/gHb3w91FcQ

[Matan Kushner @matchai]

Speaking at the next Tokyo @Vercel meetup about building agentic support agents. Swing on by!

https://t.co/Fw3jA6Spt3

[Matan Kushner @matchai]

Lots of lessons learned building the Vercel support agent. Excited to share our findings real soon!

[Guillermo Rauch @rauchg]

We're rolling out a new support agent at @vercel. Not only does it solve the vast majority of our tickets, but people love it 💟.

💬"The AI support agent was the first truly useful agent I’ve experienced"

💬"This AI powered support agent Vercel has implemented is incredibly impressive"

We've been noticing people asking the agent how it was built 😄. We'll be sharing how we built it, but importantly, why we built vs bought.

h/t @vishalyathish @matchai

[Matan Kushner @matchai]

Going to SF in two weeks to visit Vercel HQ. Anyone in town up to grab a bite?

[Matan Kushner @matchai]

@ecklflorentin @vercel Thank you Florentin! 🤩

[Matan Kushner @matchai]

Thrilled to share that I’ve joined the engineering team at @vercel!
Incredible talent, passion, and generosity all around — can't wait to start shipping ▲

[Matan Kushner @matchai]

@skullface @vercel Woo!! 🥳

[Matan Kushner @matchai]

@schniz @vercel Finally! I’ll be seeing you around, Gal! 🚀

[Matan Kushner @matchai]

@siddharthkp @vercel Thank you Sid!! 😁

[Matan Kushner @matchai]

@cramforce @vercel Thanks for kicking it off, Malte! Let’s get building! 💪

[Matan Kushner @matchai]

@shammytsi @vercel Thank you Shammy! 😄