mateakos

Interest in tools that aim is providing the best customer experience with a boost in usability

[Geomant @geomant_]

Don't worry if you missed this week's webinar focusing on how our home agent #wallboard technology can improve productivity for #contactcentre agents #workingfromhome. A full recording of this insightful webinar is now available here: https://t.co/PFzFvE6wMQ

[mateakos @mateakos2]

A campfire is still on of the most relaxing experiences one can have, a good relief after a long week

[Geomant @geomant_]

Gustavo Perez-Lopez, Geomant's Head of AI practice, customer experience and collaboration, features in the latest issue of 'The Record' focusing on the increasing importance of AI in business today https://t.co/uoMQlzDZ2o #AI #MSTeams

[mateakos @mateakos2]

Going #Digital would help many organizations to keep in touch with their customers #communication #ContactCenter

[Geomant @geomant_]

Looking for your voice agents to become multichannel agents? Working with any call centre architecture the Buzzeasy Customer Interaction Platform can deliver email, chat, SMS, social media, Skype and WhatsApp. Watch the video here: https://t.co/OKe2hgnTEy #CX

[mateakos @mateakos2]

Good article, networking models that visualize well different possible scenarios.

[Harry Stevens @Harry_Stevens]

If you like bouncing balls explaining how to slow down #coronavirus, my latest story in the @washingtonpost is for you: Why outbreaks like coronavirus spread exponentially, and how to “flatten the curve” https://t.co/28CQLp0Xfc

[Geomant @geomant_]

Did you know that Desktop Connect, our #Avaya contact centre solution, is suitable for both #Salesforce or #MicrosoftDynamics CRMs? It's also packed with features to ensure it makes your agents' jobs easier & improves #customerexperience. Learn more: https://t.co/WGF1p1YddN

[Geomant @geomant_]

We're looking forward to partnering with our friends at #Verint to take our #MicrosoftTeams compliance recording and contact centre expertise to #Commsverse in April. This independent conference takes place in Weybridge, Surrey & we hope to see you there!

[Geomant @geomant_]

We're looking forward to taking our #MicrosoftTeams contact centre to #Commsverse in April. This independent conference dedicated to all things Teams is the perfect place to share the details of this exciting new Geomant product. Learn more here: https://t.co/SLcoSuSQ7Z

[mateakos @mateakos2]

Just created a demo video on how to consume #whatsapp messages in #Salesforce while blending with voice #desktopconnect #geomant #buzzeasy #avaya #omnichannel #DigitalTransformation
https://t.co/IkMjq7XLoe

[Geomant @geomant_]

If you're keen to offer customers multichannel chat, why not take a look at how our Buzzeasy Customer Interaction Platform gathers interactions from different chat channels into one unified desktop? https://t.co/4sTuAqMqT4 #multichannel #CX #contactcentre

[mateakos @mateakos2]

This time it's Phoenix, see you there

[mateakos @mateakos2]

Chill night, with colleagues from #geomant when stumbled on this authentic Hungarian folk dance

[mateakos @mateakos2]

Last week on #avayaEngage a new metric for #CustomerExperience was presented, this is certainly the absolute KPI - question is how you measure it.

[mateakos @mateakos2]

Adding #WhatsApp channel to your #avaya call center, all in #Salesforce. Done!.
More at https://t.co/gJbWPlA7MX

[mateakos @mateakos2]

#avayaENGAGE confirmed to me that there is a huge demand for digital channels like #WhatsApp and #facebookmessenger , in call centers. We have showcased how #desktopconnect & #buzzeasy blend with #avaya to provide a unfied user experience in #Salesforce

[Geomant @geomant_]

Geomant is proud to be sponsoring the Avaya ENGAGE conference in Dubai from the 12th to the 14th of November. We'll be unveiling the latest developments in our Desktop Connect product roadmap at the show, so visit us at booth 8 to learn more.
#avaya #avayaENGAGE #Dubai

[mateakos @mateakos2]

Give shape to your ideas! #geomant

[mateakos @mateakos2]

Find out how #geomant #desktopconnect can improve your #dynamics365 fo better customer experience and increased agent productivity: https://t.co/RfGpPU1eCi
Now also available in Dynamics 365 Unified Client Interfaceand supportign Channel Integration Framework

#D365 #MSDyn365

[mateakos @mateakos2]

Here is a simple way to perform a call transfer from within https://t.co/4vUFIKjF9E using #desktopconnect.
#geomant #Avaya #Salesforce
https://t.co/TDGDFXilPT

[mateakos @mateakos2]

View my verified achievement from Microsoft on Acclaim. https://t.co/nbdqL6j6Zs