Absolute nightmare after buying a @thewhitecompany sofa. Awful build quality and a list of faults. The customer service/furniture team have kept the case spinning with excuses for almost 8 months and ignore communication. Overall, absolute worst experience!
@thewhitecompany Thanks, I've dropped you a message with those details. At this point we just need to arrange a collection date and get the thing refunded. Given plenty of opportunties for it to be resolved :)