Matthew Walters

[Matthew Walters @matthew_walters]

@premierinn Five phone calls to your Covent Garden Premier Inn Hub and no response each time. How can I arrange a late check out for my stay there next weekend please?

[Matthew Walters @matthew_walters]

@MrHairyHaggis How can I contact customer services for the Edinburgh Half? Thank you!

[Matthew Walters @matthew_walters]

My Christmas will be all the merrier for having seen @cruisekevin and friends in Jack and the Beanstalk at @TheatreWindsor. Merry Christmas everyone! #christmas #panto #fun

[Matthew Walters @matthew_walters]

@RBWMsupport I reported this fly-tipping on a Windsor pavement well over a week ago but have not heard from you. When will I hear back?

[Matthew Walters @matthew_walters]

@RBWMsupport Any chance of my bins being collected tomorrow?

[Matthew Walters @matthew_walters]

It’s Tuesday afternoon, and time for the weekly “will they collect our rubbish, or won’t they?” guessing game. With one hour to go, I am not optimistic. The time for excuses has run out, ⁦@RBWMsupport⁩ and ⁦@SercoGroup⁩. This poor quality of service cannot continue.

[Matthew Walters @matthew_walters]

Waste “collection” in October 2020. Thirty one hours late and counting. This is an embarrassment, ⁦@RBWMsupport⁩ and ⁦@SercoGroup⁩.

[Matthew Walters @matthew_walters]

@British_Airways Thank you, Cody. You have been far more efficient than your telephone system might ever have been. I will DM you.

[Matthew Walters @matthew_walters]

@British_Airways Received an e-mail about a rebooked flight this morning, asking me to call you at my earliest convenience. Called at my earliest convenience. Call centre can’t speak to me due to high call volumes. What is your explanation for this? Can you sort my issue via DM?

[Matthew Walters @matthew_walters]

@RBWM, meet my food waste bin. Due for collection Tuesday (missed). Reported Tuesday evening. No collection by Thursday evening. Reported Friday morning. “Escalated”. Still uncollected on Sunday evening. Grateful for an explanation, and an attempt at a collection tomorrow.

[Matthew Walters @matthew_walters]

@RBWM And then not prioritise the missed refuse's collection the following day.

[Matthew Walters @matthew_walters]

@RBWM Queen's birthday but sadly we can't celebrate. Our refuse has not been collected on the designated day. Your office has closed. No sign of a lorry. How can I get this rectified?

[Matthew Walters @matthew_walters]

@RBWM Yes. We also phoned this through to your contact centre. On both occasions we were told to leave our refuse outside the front door and hope for the best. It is inexcusable, even in the current climate, to miss an entire 90-property estate on the designated collection day.

[Oliver&Ohlbaum @OliverOhlbaum]

The global TV market is the "last and largest battleground between the three tribes of tech, telecom and traditional media". Check out Mark Oliver's latest article in C21: https://t.co/EqIuU6XoBN #tech #TV

[Oliver&Ohlbaum @OliverOhlbaum]

Applications are now open for the O&O summer internship 2019 (deadline 8 April 2019): https://t.co/KqZm1bXTd9 #strategy #consulting #internship

[Matthew Walters @matthew_walters]

@LondonBookFair In order to attend one of your free Insight Programme seminars, do I need to register - or can I turn up on the day? Thank you in advance.

[Oliver&Ohlbaum @OliverOhlbaum]

Following on from our 80% success rate with #EEBAFTAs predictions, how will O&O's #Oscars prediction model fare? Currently #Roma is out in front for Best Film #OscarNoms https://t.co/eijBvS87lp

[Oliver&Ohlbaum @OliverOhlbaum]

It's getting closer to the #EEBAFTAs and the O&O prediction model has #Netflix #Roma out in front for Best Film and Best Director https://t.co/wC3RMo599a

[Matthew Walters @matthew_walters]

Mark Oliver: the #epl can increase its lead on rivals "if it can persuade the Big 6 to stop flirting with the other big clubs in Europe on super league plans". See @OliverOhlbaum's latest article in @sportcal.

https://t.co/8FGSGUOWHb

[Matthew Walters @matthew_walters]

Well done to the @OliverOhlbaum team for a second appearance in as many years in the @FT's Leading Management Consultants list.

[Financial Times @FinancialTimes]

Which UK management consultants were most recommended by their clients and peers? The FT 2019 ratings are out now: https://t.co/2FmzHHsQMG