Matt Lacey

Data, CX, Product, Analytics, UX, Optimisation, Experimentation, Innovation.

[Liverpool FC @LFC]

Liverpool FC. Premier League champions.

[Overlap: Business & Tech @Overlap_Tech]

Brian Chesky on going ‘Founder Mode’ during the pandemic

Chesky describes the recent shift in his management style: “I totally changed how I ran the company. I used to be very hands off. I democratized data. I was very much reactive and I thought my job was strategy and capital allocation.

But here’s the weird thing: the less hands on I was, the more I got sucked into problems. By the time I got sucked into a problem, it was 10x the amount of work.

Then I decided to do something different. We’re going to be totally integrated. One roadmap. I am going to be involved in every single detail. Airbnb is not going to do anything more than I can personally focus on. This is what Steve did at Apple.”

- @bchesky with @Jason on @twistartups

[Paul Graham @paulg]

Founder Mode: https://t.co/3hOnlKOJBi

[Liverpool News @LFCVine]

A short story.

[Matt Lacey @mattplacey]

Dipping into this today, looking to see what we can add to our Measurement Strategy methods.

#measure #productanalytics

[Elena Dyachkova @ElenaRunsNYC]

@johncutlefish That It should actually be a quad with a data person included 😎

[Zarah Sultana MP @zarahsultana]

BP has just announced record profits: £5,000,000,000 in the last 3 months.

But Boris Johnson today again rejected using a windfall tax on these companies to cut soaring energy bills.

He's choosing to squeeze your living standards, not their profits. That's whose side he's on.

[Ines Anić ✨️ @i_anic]

A bit of user research can save you a lot of headache! (And money.)

[Simo Ahava @SimoAhava]

Universal Analytics will be sunset on July 1st, 2023.

That’s…soon.

https://t.co/FVGyHzOBIT

[Simon Wardley @swardley]

Excellent read -> The Secret Journey of a Differentiator Capability - https://t.co/Hwl7tlWBfW by @ZHerendi

[Jehad Affoneh @jaffoneh]

Many teams believe it's "faster" to:

1. Have a good idea.
2. "Quickly" build for months.
3. Ship "MVP".
4. Fail & learn.
5. Make the arch you built a future constraint.
6. "Iterate".

vs. starting with few weeks of research to iron out the problem because it's "too slow".

[Daniel Austin @_Dan_Austin]

That is honestly the worst refereeing performance I think I've seen in my entire life.

Incompetent at every turn. Embarrassing.

[- @AnfieldRd96]

Jurgen Klopp:

“Why do we let people like Boris Johnson lead any kind of group of people in any direction?”

𝙈𝙔 𝙈𝘼𝙉𝘼𝙂𝙀𝙍

[Femi @Femi_sorry]

Boris Johnson: If you're suspicious about the way you're being treated by a police officer, shout and run away.

Black people everywhere: 🤨🤨🤨🤨
#Marr

[Matt Lacey @mattplacey]

Salah. Best in the world. #LFC

[Matt Lacey @mattplacey]

@ThatTimWalker I hope she got a standing ovation.

[Katerina Shikhotova @shikhotova]

Came across a beautiful diagram explaining the difference between UX and Service Design by @clearleft

[Jing Jing Tan @jjtan87]

The lowest point in my UX Research career was when I was pegged as a product fortune-teller. 🔮

Now, having worked in tech for a decade, here’s the biggest problem I see in product teams:

We over-intellectualize 🧠 and under-humanize. 👨‍👩‍👧‍👦

A thread 🧵🪡:

[Matt Lacey @mattplacey]

The problem with traditional personas.

Great thread:

[Matt Lerner @matthlerner]

At PayPal, I once wasted $1M on a marketing segmentation to build personas. Here’s what we actually learned, plus what I now do instead. 👇🏼

[Peter Merholz @peterme]

The more Product Management evolves, the more it looks like User Experience practice circa 2007.