Matthew Shepherd

COO | Product Design and Process Management | Marketing and Consumer Targeting | Vision Casting | Lifelong Learning

[Matthew Shepherd @MattShepherdS]

For many #banks, this is the first time they are navigating serving clientele across four earning generations and are working to find the strategic direction to serve each audience's unique needs.

@Forbes

#matthewshepherd #deltacommunitycu

https://t.co/6nHY6b8hFA

[Matthew Shepherd @MattShepherdS]

Everyone needs both “leading” and “managing” in their work, and the best executives balance the two.

@HarvardBiz

#leadership #matthewshepherd #deltacommunitycu

https://t.co/8Uv2Kxsnes

[Matthew Shepherd @MattShepherdS]

Upgrading your #financial services infrastructure is no small task. Consider this expert advice before you implement a strategy.

@4enterprisers

#banking #matthewshepherd #deltacommunitycu

https://t.co/yBdFRLbCkU

[Matthew Shepherd @MattShepherdS]

One of the best and most impactful things #leaders can do is create trusting relationships with their team members.

@Forbes

#leadership #matthewshepherd #deltacommunitycu

https://t.co/NJpN3zNxbk

[Matthew Shepherd @MattShepherdS]

#Fintech is evolving its security measures but fraudsters are still present in the industry.

@financemagnates

#matthewshepherd #deltacommunitycu

https://t.co/0kbjpUUnYq

[Matthew Shepherd @MattShepherdS]

Digital #banking transformation is a priority for the majority of financial institutions, but actual progress lags at many of them.

@FinancialBrand

#digitalbanking #matthewshepherd #deltacommunitycu

https://t.co/RDyjlhcfwX

[Matthew Shepherd @MattShepherdS]

While the transition to the cloud won't happen overnight, the consensus is that banking's competitive future demands effective use of cloud-based technology.

@FinancialBrand

#banking #matthewshepherd #deltacommunitycu

https://t.co/EaJPtCOlka

[Matthew Shepherd @MattShepherdS]

When faced with uncertain times and unexpected events, #leaders should follow these four steps to see success.

@Entrepreneur

#leadership #matthewshepherd #deltacommunitycu

https://t.co/y9MbYHVHQW

[Matthew Shepherd @MattShepherdS]

Five trends #banks and #creditunions should be aware of during their digital evolution.

@IntelInsider

#matthewshepherd #deltacommunitycu

https://t.co/CnhCeq91Zi

[Matthew Shepherd @MattShepherdS]

Technology and customer expectations have already prompted drastic changes in retail banking. Here are the five most likely directions for how #banking will unfold over the next three-plus years.

@FinancialBrand

#matthewshepherd #deltacommunitycu

https://t.co/AxIEFzylIU

[Matthew Shepherd @MattShepherdS]

Interpersonal intelligence means knowing when to speak up and when to listen.

@Entrepreneur

#leadership #matthewshepherd #deltacommunitycu

https://t.co/Oy8ZjHfmZ0

[Matthew Shepherd @MattShepherdS]

The workplace of the future needs to be asking a lot more fundamental questions if it’s going to thrive.

@TIME

#leadership #matthewshepherd #deltacommunitycu

https://t.co/RO24xIoomI

[Matthew Shepherd @MattShepherdS]

Choice and optionality are wonderful, but in some cases, consumers prefer dealing with one financial institution (FI) for more of their needs in order to simplify account management.

@pymnts

#banking #matthewshepherd #deltacommunitycu

https://t.co/ISPxoG4e9x

[Matthew Shepherd @MattShepherdS]

Leading and managing people is a learned skill. In order to create a high-performing organization, leaders must grasp these crucial tasks.

@Entrepreneur

#leadership #matthewshepherd #deltacommunitycu

https://t.co/elovoDLCQ4

[Matthew Shepherd @MattShepherdS]

For many financial institutions, the pace at which they are pursuing digital transformation is not moving fast enough to meet consumer expectations.

@FinancialBrand

#banking #digitalbanking #matthewshepherd #deltacommunitycu

https://t.co/B5PTSKi2yq

[Matthew Shepherd @MattShepherdS]

The pandemic has changed the traditional means of identifying #leadership timber. One study identifies what execs should look for—but execs should do some self-searching too.

@AssociationsNow

#leaders #matthewshepherd #deltacommunitycu

https://t.co/NLZlHBDonp

[Matthew Shepherd @MattShepherdS]

Here are the key things every good #leader must do to achieve fantastic results from their team.

@Forbes

#leadership #matthewshepherd #deltacommunitycu

https://t.co/igbMq78TXu

[Matthew Shepherd @MattShepherdS]

Advanced, predictive AI, robotic branch assistants and helping consumers secure digital goods in the metaverse are among the top technology trends institutions must consider.

@FinancialBrand

#banking #matthewshepherd #deltacommunitycu

https://t.co/FbD4bmcSRU

[Matthew Shepherd @MattShepherdS]

#Creditunions are under pressure to compete with banks and #FinTechs, making it crucial for them to invest in technology infrastructure to give members of all generations the experiences they demand.

@pymnts

#matthewshepherd #deltacommunitycu

https://t.co/M6x5JOI2LE

[Matthew Shepherd @MattShepherdS]

Retaining employees these days means getting a deeper understanding of what their needs and vulnerabilities are. But doing that means leaders need to be vulnerable too.

@AssociationsNow

#matthewshepherd #leadership #deltacommunitycu

https://t.co/jfuKYXyZl4