Matthew Shine

[Matthew Shine @mattshine]

@HMRCcustomers So I just spoke to my employer and they've said noone from HMRC has contacted them, can you DM me which email they actually sent to?

[Matthew Shine @mattshine]

@HMRCcustomers Please can you tell me why i'm still waiting for a tax refund that was filed on 9th September?

[Matthew Shine @mattshine]

@HMRCcustomers they said they're verifying expense details with my employer and have no timelines... how is that acceptable - it's been 12 weeks?

[Matthew Shine @mattshine]

@HMRCcustomers yes

[Matthew Shine @mattshine]

@HMRCcustomers self assessment tax return

[Matthew Shine @mattshine]

@AskWIZZ

[Matthew Shine @mattshine]

@wizzair Can you tell me why flight W9 5114 is delayed? I tried speaking to the virtual assistant and a live agent but didn't work.

[Matthew Shine @mattshine]

Just visited Flutter Community booth at #DCLDN22

@FlutterComm @invertase @FlutterLDN

[Matthew Shine @mattshine]

@burgerandbeyond delicious bacon butter burger kit... Shame you forgot to put the bacon in the box 😭

[Matthew Shine @mattshine]

@EspressoDisplay I placed an order on the 1st March but never received tracking info and it's not arrived yet - can you help?

[Matthew Shine @mattshine]

@easyJet I appreciate you're super-busy but my last few DMs have been seen but not replied to over the last few months - please can someone take a look?

[Matthew Shine @mattshine]

@ThreeUKSupport Thanks but it currently says please try again later

[Matthew Shine @mattshine]

@ThreeUKSupport I've received a bill with £150 of calls outside my allowance... but i've always set a monthly cap of £10 for all my contracts so I don't see how this is possible. Now i'm being told that they can't see what the monthly cap was because the account is closed 1/3

[Matthew Shine @mattshine]

@ThreeUKSupport done!

[Matthew Shine @mattshine]

@ThreeUKSupport No worries - I hope we can sort something out before the payment tries to come out on 22nd. I didn't send the screenshot because they said they can't verify that it was in place before the final bill because the old account is closed

[Matthew Shine @mattshine]

And finally, i've spent ages digging through my emails looking for proof but it appears that you don't send email confirmations when monthly caps are set so it's near impossible, i set this cap back in 2017 all I can give you is this screenshot. 3/3

[Matthew Shine @mattshine]

(transferred to a new SIM) - I feel like i'm being treated like a liar? I've been a customer for over 10 years with other phone numbers and I'm being told I need to provide proof when the support agents can't see the cap because the account is closed. 2/3

[Matthew Shine @mattshine]

@ThreeUKSupport 2/2 They said wait 1 month, so I waited a month, spoke to customer support and they said there's nothing they can do to swap the numbers as the contact center is closed? Also my wife's old number now no longer can receive calls even tried a new SIM that was sent today

[Matthew Shine @mattshine]

@ThreeUKSupport Is someone able to look at my DM please? My wife uses her phone for the elderly and vulnerable in the community to get in touch with her if they need assistance and currently they can't get through to her.

[Matthew Shine @mattshine]

@ThreeUKSupport 1/2 Tbh i didn't think about it but i found a good deal so just thought i'd buy it and swap the numbers over. Which in hindsight was bad... i contacted customer support a month ago, they said the old contract needs to finish so they can convert it to pay as you go.