Matt Young

[Matt Young @matyoung76]

@gcntechtweet As much as I love my Cervelo road bikes, I would pick Giant or Specialized for the range of different bikes across all types of cycling.

[Matt Young @matyoung76]

What happened next? @mattygarner #nec #planetshakers #standinthegap use your gift to stand in the gap https://t.co/p2LKAw5Og8

[Matt Young @matyoung76]

Photo bombed by the cutest little girl who wanted to be with mum and dad. https://t.co/pphbqtWQtI

[Matt Young @matyoung76]

@tjwoods If you want to treat your customers well start by treating your employees well. #monashssconference

[Matt Young @matyoung76]

What about academic staff? Every single person represents brand Monash. Everyone needs to walk in the customers shoes #monashssconference

[Matt Young @matyoung76]

Automate low value processes so you can focus on the value transactions. Easier and simpler processes delight customers #monashssconference

[Matt Young @matyoung76]

Don't concrete the old cow path, technology is important but it has to support the focus on fixing experience & process #monashssconference

[Matt Young @matyoung76]

Lisa Gray any change you so needs to be self compelling and self propelling - purpose is important #monashssconference

[Matt Young @matyoung76]

Lisa Gray the answer is never a new system, it's how you organise yourself, processes, the experience & resolving issues #monashssconference

[Matt Young @matyoung76]

Lisa Gray, take ownership of problems, it's not my fault but it is my problem #monashssconference

[Matt Young @matyoung76]

David Jaffe, the best customer service is to not have the need for customer service #monashssconference

[Matt Young @matyoung76]

@tjwoods focus of Student First is to change the students experience with Monash not to replace systems #monashssconference

[Matt Young @matyoung76]

Prof. Margaret Gardner, all staff are responsible for student services, need to innovate, make students feel included #monashssconference

[Matt Young @matyoung76]

Teddy bear picnic at Sophie's dance concert. She is on the far right. @ Dance Plus https://t.co/AJQYjYthuy

[Matt Young @matyoung76]

Happy birthday to my big 9 year old boy #prouddad https://t.co/IuBVtvOfRb

[Matt Young @matyoung76]

Quick hot chocolate before Sophie goes to the Wiggles with mum. https://t.co/51d8aRyYn0

[Matt Young @matyoung76]

@EchelonSports Who stocks veloToze in Melbourne?

[Matt Young @matyoung76]

@Jusque this is Jira by Atlassian. Got some nice reporting widgets and a good agile board.

[Matt Young @matyoung76]

Awesome sermon by @mattygarner #livingformorethanyourself #eachonereachone @planetshakers #nec https://t.co/MretyW2UMt

[Matt Young @matyoung76]

3 families, 12 bikes and Australia Day fireworks at Rye http://t.co/5HEKqgIB6f