Mazaru

We help the world have great conversations – empowering customers and customer-facing people at every touch-point #Digital #Advisors #Bots #Voice #Print

[Mazaru @mazaruspeaks]

Have a wonderful Christmas and New Year, see you in 2024 🎅🎄

Love from all the Mazaru Tribe x

#christmas2023 #newyear2024

[Mazaru @mazaruspeaks]

#Empathy #CustomerExperience #CostOfLivingCrisis

[Mazaru @mazaruspeaks]

Here's a quick peek at the results for our Insurance client's new IVR re-design. We're super excited to see even more improvements over the coming weeks!

If you'd like to see brilliant results like these, just comment 🤩 below and we'll get the convo started 💚

#CustomerSuccess

[Mazaru @mazaruspeaks]

WE'RE WINNERS!!!

Last night, we attended the NWG Going the Extra Mile awards ceremony as nominees for the Unrivalled Customer Experience category. Another huge congratulations to our team for winning the Writing It Well trophy (or tree-phy as we like to call it 😉).
#WINNER

[Mazaru @mazaruspeaks]

When it comes to complaint-handling wizardry in any channel, we've got the magic touch!
Let's keep the complaint-handling magic alive!

#ComplaintsMasters #CustomerFirst #TogetherWeRock #CX #Training

[Mazaru @mazaruspeaks]

It's tempting to cut customer service spend, but that means poor service, bad reviews, missed sales and complaints. Do you want to value your customers or watch your brand take a nose-dive? Tell us what you think below! #customerservice #cx #customerservicematters #complaints

[Mazaru @mazaruspeaks]

We knew you'd want to talk about it! Just comment📱 below and we'll get the convo started

#WhatsApp #CustomerExperience #savemoney #SuccessStory

[Mazaru @mazaruspeaks]

Give us a shout at [email protected] or dm us to find out how we can help you get results that are just out of this world! 👽

#outofthisworld #phone #customersuccess #Aliens #Transfers #CustomerExperience

[Mazaru @mazaruspeaks]

Give us a shout at [email protected] or dm us to find out how you can get fab results like these too! :) 

#reducedtransfers #callhandling #ivr #cutcosts @JohnLewisRetail

[Mazaru @mazaruspeaks]

🤩🚀#CX #deflectionrates #selfservice #NPS

[Mazaru @mazaruspeaks]

2023 is flying by, time to check on the New Year's resolutions!

#deflection #telco #ivr #customersuccess #cx #training #fridayvibes #fridayfun #TGIF

[Mazaru @mazaruspeaks]

#chatbot #conversationdesign #energy #selfservice

[Mazaru @mazaruspeaks]

#awardwinning #training #complaintshandling #NWG @NorthumbrianH2O

[Mazaru @mazaruspeaks]

Poor Dave! Drop us a line and we'll help you cut your customer waiting time by 46%! #poordave #cheerdaveup #customerexperience

[Mazaru @mazaruspeaks]

To get impressive results like this, just give us a shout at [email protected] or dm us, we'd love to chat 😊

#reducetransfers #topclassservice #cutcosts #ivr

[Mazaru @mazaruspeaks]

If you'd love fantastic results like these, give us a shout at [email protected] or dm us, we'd love to chat 😊

#ivr #messaging #selfservice

[Mazaru @mazaruspeaks]

2 of our Tribe took a ‘pit stop’ to deliver Effective Communication training to Silverstone’s frontline team 🏁

Check out the feedback below from Customer Service Manager, Louise Broomhall and the team! 🏎️

#effectivecommunication #training #conversations #CX @SilverstoneUK

[Mazaru @mazaruspeaks]

Do you want to see 12% more of your customers self-serving right now? Give us a shout at [email protected] or dm us to chat about how we can help! 😊

#selfservice #textservice #reducecosts #cx

[Mazaru @mazaruspeaks]

So, I see you're interested in duck herding and companies that cut contact by 20% through chatbot improvements, eh? Well, we can definitely help you cut contact, just give us a shout at [email protected] or dm us! #cutcontact #contactreduction #moneysaving #horoscope #chatbots

[Mazaru @mazaruspeaks]

Do you want your customer services looking good, sounding good and "reading well"? Give us a shout at [email protected] or dm us to chat about how we can help! 😊 #lookgood #soundgood #readgood #complaintshandlingtraining #customerservice #customercomms #communication #training