It’s very frustrating that i accidentally gave @coshea2 a subscription to the @nytimes and he can’t use it properly. their customer service reps don’t seem to care in spite of multiple phone calls. Wasted time and money.
@nytimes your customer service is about the worst I've ever dealt with. Spent several hours now and received multiple conflicting answers from different people in your customer service department. People who are given gift subscriptions should be able to upgrade the features.