Martin Edenhofer

Open Source professional and geek. Also known as #OTRS and #Zammad inventor. ;)
Entrepreneur and Advisor for open source people in need.

[Martin Edenhofer @medenhofer]

@RoyKaldung @frank_zabel Das waren noch Zeiten. ;) #OTRS 1.1 ist genau 10 Jahre alt. #Nostalgie ,)

[Zammad HQ @zammadhq]

📣 Calling all beta testers
Join our beta testing team and be one of the first to experience next version of Zammad 🚀 
Special highlight: the new version comes with a MobileView 📲🥳

Be part of our journey 👉 https://t.co/lzczgBtQT6
#opensource #softwaretesting

[Zammad HQ @zammadhq]

It's here! 🥳 #Zammad 4.0 is a #majorrelease and brings you new #integrations for @gitlab, @github, @grafana and @elastic Kibana! Plus a long awaited feature for tagging users/watching tickets and better responsive design. 😮 Enjoy!
https://t.co/ePtUVX9kyn

[Martin Edenhofer @medenhofer]

@hellopkgr unfortunately installing and building packages is not possible, see https://t.co/jKWW2LsJND

Help is really appreciated!

[Zammad HQ @zammadhq]

Wondering what it's like to work at Zammad? Johanna Kiefer, our Head of Sales & Support, is giving you an exclusive peek behind the scenes! 🧐

https://t.co/s2gbKbzkbR

[Geeker's Digest @GeekersDigest]

The surprising end of the #opensource ticket system #OTRS CE (community edition) leaves users baffled. This was not foreseen. Users are required to use a #fork or change their ticket system completely.
https://t.co/9Ol68Lzr3t

[Martin Edenhofer @medenhofer]

@HildebrandtRalf Das heißt dann "VEB TUI Hannover" https://t.co/juw4SrYPdI kann gleich jemand ergänzen. Die Serie https://t.co/TixTxeAHhH bekommt eine neue Bedeutung. 🏖️

[Martin Edenhofer @medenhofer]

I use this function myself and love 😻 it every day. It's a pleasure to be able to cast the customer directly by name. And all open tickets will be shown immediately! 🙂 🎉🥳 #zammad #placetel #voip #custserv #awesome

[Placetel @Placetel]

Zammad ist eine Helpdesk & Support Software. Die @zammadhq-Integration liefert alle Kundendetails schon vor Annahme des Anrufs. Zudem erlaubt sie in Echtzeit zu sehen, welche Kunden gerade anrufen und wer gerade telefoniert.

👉 https://t.co/O8zFpV0TMw

[Zammad HQ @zammadhq]

This is it! 🥳 Are you ready to be wowed? Check out our amazing new website and let us know what you think! 🎈
➡️ https://t.co/4gLVbBl2Wh ⬅️

#redesign #newwebsite #branding #design #Zammad

[Zammad HQ @zammadhq]

#Zammad 3.5 with 🔐 Easier Process for Deleting a User Offers Additional Data Security (for e. g. #DSGVO or #CCPA) and 🔄 Agents can now also be Customer (and Vice Versa) is out https://t.co/q51ih1hI6u Thanks to our feature sponsors! 🎊📣🎈

[Zammad HQ @zammadhq]

An interesting report from @adfinis about the selection of your helpdesk system and feature sponsorship of the ServiceNow integration in Zammad (for everybody 🎁🎉) https://t.co/13ZcswmpCv - #ThankYou - Zammad 3.4 release: https://t.co/at5gnBKseU #zammad #servicenow @servicenow

[Zammad HQ @zammadhq]

#Zammad 3.4 with 🔏 S/MIME-Secure Emailing, 🛡 Google XOAUTH and 💬 ServiceNow Integration
is out https://t.co/at5gnBKseU

#CTI #custserv #rest #api #HelpDesk #xoauth #ServiceNow #barzahlen #adfinis Thanks to our feature sponsors 📣🎊🎈 @Barzahlen & @adfinis

[Zammad HQ @zammadhq]

#Zammad 3.2 with 💬 Chat enhancements,
✍️ Group-Based Text Macros, External links for additional attributes & SAML authentication is available https://t.co/v8So76Q3jX
#CTI #custserv #rest #api #HelpDesk #chat #customerchat

[DINAcon @DINAconCH]

#DINAconAwards #DINAconCH 2019
Top Kategorie Best Open Source Project

WINNER
Zammad
https://t.co/6UgUVlRYfG

Das ganze DINAconCH Team gratuliert. Applaus.
@General_Francis
@hauptstadtkind

[Martin Edenhofer @medenhofer]

@hallouberspace you are awesome!

[Martin Edenhofer @medenhofer]

@gewobag Warum kommt man per Telefon bei Ihnen niemand dran? Existiert Ihr Unternehmen noch?

[Zammad HQ @zammadhq]

#Zammad 3.1 with ☎️ CTI 2.0 enhancements &✍️ Group-Based Text Modules is available https://t.co/LkkFLtGMdK
#CTI #custserv #rest #api #HelpDesk @sipgateio @Placetel

[Martin Edenhofer @medenhofer]

Thanks for the flowers! #zammad

[Jeroen @kwootman]

Have been using OTRS for years. Was told about Zammad (@zammadhq). installed it, configured it. I'm sold. This is some very nice helpdesk software!

[Martin Edenhofer @medenhofer]

#zammad

[DataCenter-Insider @dcinsiderde]

Open-Source #Helpdesk und Support: @Zammad 3.0 wartet mit neuer #Wissensdatenbank auf https://t.co/nSqq6BzInp

[Zammad HQ @zammadhq]

Say hello #Zammad Knowledge Base - Zammad 3.0 with brand new Knowledge Base is available now - read more https://t.co/qX5atWrZzk #knowledgemanagement #knowledge #HelpDesk #custserv #FAQ

[AndreasHeissenberger @AHeissenberger]

Big Thanks @zammadhq,@MrThorstenEckel for the awesome community support for #zammad. You made my day!