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In Tokyo, there's a cleaning crew that does the impossible every 12 minutes.
They're called TESSEI. They clean the Shinkansen bullet trains at Tokyo Station.
When a train arrives, it stops for 12 minutes before departing again.
Two minutes for passengers to exit.
Three more for the next batch to board.
That leaves seven.
In those seven minutes, one person must:
- Clean 100 seats
- Wipe every tray table
- Vacuum the floor
- Rotate every seat to face the new direction of travel
- Replace all headrest covers
- Check the overhead bins
- Bow to incoming passengers
Seven. Minutes.
They do this hundreds of times a day.
Harvard Business School published a case study about them.
The New York Times called it "the 7-minute miracle."
Tourists now stand on the platform just to watch.
Before they start, they bow to the train.
When they finish, they line up and bow to the passengers.
They're paid by the hour. Many are in their 50s and 60s.
Japan didn't invent cleaning.
They invented the dignity of doing small things perfectly.
The quality of urban life is ultimately shaped by the collective participation of its community.
No amount of physical infrastructure can substitute for thstโฆ
(Video courtesy @Nagaland_India )
"๐๐ณ๐๐ฒ๐ฟ ๐ ๐ฏ๐ฒ๐ฐ๐ฎ๐บ๐ฒ ๐ฝ๐ฟ๐ฒ๐๐ถ๐ฑ๐ฒ๐ป๐, ๐ ๐ฎ๐๐ธ๐ฒ๐ฑ ๐บ๐ ๐ฒ๐๐ฐ๐ผ๐ฟ๐ ๐๐ผ ๐ด๐ผ ๐๐ผ ๐ฎ ๐ฟ๐ฒ๐๐๐ฎ๐๐ฟ๐ฎ๐ป๐ ๐ณ๐ผ๐ฟ ๐น๐๐ป๐ฐ๐ต. ๐ช๐ฒ ๐๐ฎ๐ ๐ฑ๐ผ๐๐ป ๐ฎ๐ป๐ฑ ๐ฒ๐ฎ๐ฐ๐ต ๐ผ๐ณ ๐๐ ๐ฎ๐๐ธ๐ฒ๐ฑ ๐๐ต๐ฎ๐ ๐๐ฒ ๐๐ฎ๐ป๐๐ฒ๐ฑ.
On the front table, there was a man waiting to be served. When he was served, I said to one of my soldiers: go and ask that gentleman to join us. The soldier went and conveyed my invitation to him. The man got up, took his plate and ๐๐ฎ๐ ๐ฑ๐ผ๐๐ป ๐ฟ๐ถ๐ด๐ต๐ ๐ป๐ฒ๐ ๐ ๐๐ผ ๐บ๐ฒ.
While he ate his ๐ต๐ฎ๐ป๐ฑ๐ ๐๐ฟ๐ฒ๐บ๐ฏ๐น๐ฒ๐ฑ ๐ฐ๐ผ๐ป๐๐๐ฎ๐ป๐๐น๐ and he did not lift his head from his food. When we finished, he said goodbye without looking at me, I shook his hand and he left.
The soldier told me:
Madiba that man ๐บ๐๐๐ ๐ต๐ฎ๐๐ฒ ๐ฏ๐ฒ๐ฒ๐ป ๐๐ฒ๐ฟ๐ ๐ถ๐น๐น, seeing as his hands didn't stop shaking while he ate.-
๐๐ฏ๐๐ผ๐น๐๐๐ฒ๐น๐ ๐ป๐ผ! ๐๐ต๐ฒ ๐ฟ๐ฒ๐ฎ๐๐ผ๐ป ๐ณ๐ผ๐ฟ ๐ต๐ถ๐ ๐๐ฟ๐ฒ๐บ๐ฏ๐น๐ถ๐ป๐ด ๐ถ๐ ๐ฎ๐ป๐ผ๐๐ต๐ฒ๐ฟ.
Then I told him:
That man was the warden of the prison where I stayed. After he tortured me, I screamed and cried asking for some water and he came humiliated me, laughed at me and instead of giving me water, he urinated in my head.
He is not sick, he was afraid that I, now president of South Africa, would send him to prison and do to him what he did to me. But I'm not like that, this conduct is not part of my character, nor of my ethics.
โฒโฒ๐๐๐ฃ๐๐จ ๐ฉ๐๐๐ฉ ๐จ๐๐๐ ๐ง๐๐ซ๐๐ฃ๐๐ ๐๐๐จ๐ฉ๐ง๐ค๐ฎ ๐จ๐ฉ๐๐ฉ๐๐จ, ๐ฌ๐๐๐ก๐ ๐ฉ๐๐ค๐จ๐ ๐ฉ๐๐๐ฉ ๐จ๐๐๐ ๐ง๐๐๐ค๐ฃ๐๐๐ก๐๐๐ฉ๐๐ค๐ฃ ๐๐ช๐๐ก๐ ๐ฃ๐๐ฉ๐๐ค๐ฃ๐จ. Walking out the door to my freedom, I knew that if I didn't leave all the anger, hatred and resentment behind me, I would still be a prisoner."
@RajitaChopra You have me as a living example; only a chosen few teusted >>> numerous people who don't belong
You have my company though, Rajita! ๐ค