Helen Amison

[Helen Amison @mellierocks]

@Matalan Hi @Matalan thank you but coincidentally I've now received a response this afternoon so don't need you after all. Thanks for the quick reply though 😊

[Helen Amison @mellierocks]

@Matalan how do I contact your complaints team please? Contact via email and messenger were escalated up to your 'Customer Care' team although I'd say a rebrand to Customer NoCare' is more appropriate right now!

[Helen Amison @mellierocks]

Alleged complain ref 04000998

[Helen Amison @mellierocks]

@currys can you let me have details of your complaints dept please. Don't fob me off with the live chat, as this is a joke. I'm not ringing as I suspect your front line customer service staff are not paid enough to be shouted at...which is going to happen as I am livid!

[Helen Amison @mellierocks]

@BritishGas What am I supposed to do to help my Mum? Shouldn't she be a priority?

[Helen Amison @mellierocks]

@BritishGas when a 77yo lady has been paying monthly cover & you can't get anyone out to help with a broken boiler until Thurs?? You tell her to contact Local Heroes for a tradesperson but they're not responding?? Why aren't you doing more to help???

[Helen Amison @mellierocks]

@Tesco They said they couldn't help but surely the cost of them dealing with emails, and calling me etc was more expensive - a goodwill gesture would've been cheaper and kept business.

[Helen Amison @mellierocks]

@Tesco Very disappointed with the way you handled my complaint about the discounted petrol voucher - anyone else had any problems using the money off voucher where the petrol station is Esso?

[Helen Amison @mellierocks]

@Tesco The credit card statement showed billing from Tesco (not Esso). All I asked for was a refund to cover what we should've saved. "Cust Services" could have refunded as good will but all I got was them hiding behind terms and conditions.