@Hermesparcels how do I get hold of someone for a refund? It's been a week and no one has been to collect my parcel, even though your driver has delivered here in that time and wouldn't take it. What do I do? It's impossible to speak to anyone, can you help here?
@HMRCcustomers Thanks James. So I just have to sit with a window open and wait until someone is free to chat? No one has come free in the last few hours. Does it get less busy later in the evening?