Choosing optimism over cynicism, delight over boredom, humor over drama, savory over sweets (sweets=close 2nd). Market research catalyst, doodler, photographer.
Outstanding opening keynote from @ErOrange with lots of food for thought around future-proofing, not least paying attention to our humanness #insightsmrx
Join me for The New Rules Of Customer Experience webinar with Fast Company on January 13 at 12PM ET. Free to attend. Register now https://t.co/QbLzne40n4
Hey hotels, remember when you had the focus group with your business travelers and they all said "please remove all the desks from the rooms? Yeah, neither do I. Please stop all the f*ckery. Thanks...
Instead of flowers, my sisters & mom sent @russdaughters care package to speed my recovery from minor eye surgery. Brilliant! Lox, creamed herring, chopped liver, & ryre - oh my yum! I am stealing this idea.