Meredith Hawk

Client Services @Gemini | Bitcoin | Helping people find solutions and better experiences | I love some football 🏈| Innovation, trust & customer success

[Meredith Hawk @mer_hawk]

Need assistance or have a question? Feel free to reach out through the 📥 on my profile or the link below, and I’ll help guide you through the next steps.

https://t.co/wuE32PU77A

[Meredith Hawk @mer_hawk]

I’m sorry to hear about your experience and the frustration you’ve had with your account. I understand how concerning it can be when an account is closed after completing verification, especially if you’re left without clear communication. Account closures and KYC decisions can sometimes result from regulatory or compliance requirements. Kindly send me a DM to get connected for prompt support so I can help review your case further.

[Icy 🇦🇺 @Icceeeeyyy]

Fuck @Gemini , Does KYC like you are gonna marry them and just closes account giving warning like i am a money launderer. Why didnt you close partnership with IRA financial like this and saved $36 million dollar in crypto being stolen?
And our personal info stolen?
TRASH EXCHANGE

[Meredith Hawk @mer_hawk]

I sincerely apologize that you’ve been caught in a verification loop for the past two months while trying to access your funds. I understand how discouraging it is to be waiting that long without a resolution. In some cases, additional verification or compliance reviews may require further assessment. Kindly send me a DM to get connected for prompt support so I can help review your case further.

[Alli H @GreenFairyMama]

@Gemini YOUR CUSTOMER SUPPORT NEEDS DRASTIC HELP! I have been stuck in a verification loop for TWO MONTHS trying to get my money off this exchange. BEWARE as I am not the only one this is happening to.

[Meredith Hawk @mer_hawk]

Hello Thomas, Just checking in, has the issue been resolved?

[Thomas Jaques @ThomasJaqu8way]

@Gemini Ticket ID: 6192380 i can’t workfare to my bank account I have been sending email no reply can you help me resolve to be able to withdraw money to my account

[Meredith Hawk @mer_hawk]

Quick check-in, has the issue been resolved?

[Carlos Peña @Carl_Pe_]

@Gemini We've had a problem with user verification for over three months and they haven't provided a solution. They allowed us to deposit money into the app, but it's impossible to withdraw it. They stopped responding to verify the account.

[Meredith Hawk @mer_hawk]

Following up, were you able to get the support you needed?

[nicki sharma | gen z money @moneywithnicki_]

Hey @Gemini having some issues with my Gemini Credit Card application. I’ve submitted support inquiries and called the helpline several times, but I’m unable to get a hold of anyone. Thought I’d try my luck here instead. Any help would be greatly appreciated! Thanks!

[Meredith Hawk @mer_hawk]

I sincerely apologize that your account has remained frozen for over a month, even after completing multiple verification requests. I know how stressful it is when you need access to your funds and are still waiting for a resolution. In some cases, additional security or compliance reviews may take longer than expected. Kindly send me a DM to get connected for prompt support so I can help review your case further.

[samantha @sam81886792]

@Gemini Why is my Gemini account frozen for a month after so many verification. I really need my money back

[Meredith Hawk @mer_hawk]

I sincerely apologize for the experience you’ve had with your margin account and the frustration caused by the responses you’ve received. I can understand why the interest charges and the unexpected balance adjustment would leave you concerned. Kindly send me a DM to get connected for prompt support so I can help have your case reviewed further.

[Seth Glass @wegiebird]

@cameron @tyler @Gemini
Your new margin platform incorrectly charges interest on unfilled open orders (margin debits are created at execution).

My ticket responses are making me lose faith…

They also decided to fix a balance display issue by stealing money from my account.

[Meredith Hawk @mer_hawk]

Quick check-in, has the issue been resolved?

[Ely hanna @Elyhanna55]

@Gemini @Gemini I’ve been trying to contact but you never reply to my emails, a real headache, I can’t withdraw my money from the app, what’s going on ?

[Meredith Hawk @mer_hawk]

I sincerely apologize that you haven’t received a response to your DM. I understand how frustrating it can be when you’re waiting for assistance. Kindly send me another DM to get connected for prompt support, and I’ll make sure your case is reviewed further.

[Betti James @BettiJames24]

@Gemini Why won’t you respond to my dm. Customer service is so poor

[Meredith Hawk @mer_hawk]

Apologies for the delayed response due to the high volume of requests. Kindly visit https://t.co/VrnKymboSz to get connected with the support team for further assistance with your issue.

[Purk63 @Purk63]

@Gemini It’s not a good morning. A few days ago, I tried to deposit cash from my bank into your Exchange and it’s stuck in pending mode. The money has already been taken out of my account so I notified the exchange and all they did was send me a copy and paste response with no review.

[Meredith Hawk @mer_hawk]

I sincerely apologize that your account has been frozen and you’re unable to access or withdraw your funds. I understand how upsetting and unfair this situation must feel. Account restrictions can sometimes occur while additional security or verification reviews are being completed. Kindly send me a DM to get connected for prompt support so I can help review your case further.

[Kathie Cavanagh @KathieCavacsir]

@Gemini my account was frozen i cant withdraw i can do anything this is so unfair

[Meredith Hawk @mer_hawk]

I sincerely apologize for the prolonged delay with your Bitcoin withdrawal. I understand how frustrating it is to complete every requested step and still be unable to access your funds. In some cases, withdrawals may remain pending while additional security or verification reviews are being completed. Kindly send us a DM to get connected for prompt support so we can review your case and assist you further.

[Enoch Liam @FChuanfu75732]

@Gemini Why can’t I withdraw my bitcoin to a wallet I choose? It’s been 21 days and no one of you have done anything about it I kept doing what you ask yet nothing to show for it. Give me my money

[Meredith Hawk @mer_hawk]

Apologies for the inconvenience you’re experiencing with your withdrawal. A withdrawal loop can sometimes occur due to a temporary account, verification, or payment method issue. Kindly send us a DM to get connected for prompt support so we can review your account and assist you further.

[jennifer Anniston @brookk32]

@Gemini @gemini I’m unable to withdraw funds back into my account , it’s stucked in a loop everytime I try to withdraw

[Meredith Hawk @mer_hawk]

Hello Bob, I understand how discouraging it must be to have been trying to regain access to your account for such a long time, especially given your circumstances. Account access issues can sometimes remain pending if additional security or verification reviews are required. Kindly send us a DM to get connected for prompt support so we can help review your case further.

[Bob Range @Bobbers1933]

@tyler If you can unfreeze my little account at Gemini, perhaps I might be able to purchase a $ZEC token. I have been trying to regain access to my account since July 2024. I’m age 93 is your support staff at Gemini programmed to outlast me?

[Meredith Hawk @mer_hawk]

Is the issue now resolved, or do you require further help?

[Gereld Smith @Gereld1957]

I am writing to request your assistance with a pending support issue regarding a transfer of XRP from Coinbase to Gemini.

I accidentally entered the incorrect destination tag during the transfer. I have provided the transaction details to the support team, but they have requested an email sent directly from Coinbase to Gemini to verify my ownership of the tokens. Unfortunately, Coinbase’s policy only allows them to send such verification emails directly to the account holder.

This has created a situation where I cannot provide the specific documentation requested. Since the tokens are currently held by Gemini and I can demonstrate ownership through my account history, I ask that you please help me find an alternative way to rectify this and apply the funds to my account.

Thank you for your help,

Gregg

[Meredith Hawk @mer_hawk]

I understand your frustration with the delay in resolving your Gemini Card transaction dispute and the lack of updates on your support tickets. We know how important timely resolutions are, especially when it involves credit-related concerns. Kindly send us a DM to get connected for prompt support so we can help review your case further.

[Bill @Bill39373114]

@GeminiInsti @Gemini @TheBigWhale_ @Maj8319 I have had an open support ticket for a Gemini card transaction dispute for over 3 weeks now with no help. I have opened up other tickets and still nothing. I am overdo for my credit. This is not okay for a billion dollar company or operate and treat their customers

[Meredith Hawk @mer_hawk]

I see you’re looking to increase your Gemini Card spending limit from $10k to better match your monthly usage needs. Card limits can vary based on account eligibility, verification status, and other factors. Kindly send us a DM to get connected for prompt support and we can guide you on the available options.

[joshordonez @joshordonezzz]

Just opened up a @Gemini card using my good friend @GrahamStephan ‘s link!
Hey @tyler @cameron @GeminiSupport , how could I increase my limit? I got $10k but looking to spend closer to $70k per month on it!

[Meredith Hawk @mer_hawk]

Just checking if the solution provided worked for you.

[Stonecold @stone_cold550]

@GeminiSupport @Gemini release my crypto tf y’all holding my coin for?

[Meredith Hawk @mer_hawk]

Any progress on your side? Has it been resolved?

[Dream Soingoen @DreamSoingoen]

@GeminiSupport I've been waiting over a month for a security check clearance to withdraw my funds in Australia. Ticket #6098106. Can someone please look into this?