Mercury Help Desk

Support account for @mercury. Tag or DM us and we'll get you to the right place.

[Mercury Help Desk @mercuryhelpdesk]

@mynotess__ @mercury Hi there, thank you for reaching out. Please email our team at [email protected], and we will be happy to take a look!

[Mercury Help Desk @mercuryhelpdesk]

@Younes_Hatti @mercury Hi there, thanks for reaching out and for getting on board with us! If you need guidance on funding your account, please find the options available here in our Help Center: https://t.co/suf7k37F3q

If you require additional support, feel free to email our Support Team at help@...

[Mercury Help Desk @mercuryhelpdesk]

@MehtaCognition @mercury Hi there, thanks for reaching out to us here. Right now, payroll is available through Central (https://t.co/14dfZDiVR3) directly, rather than Books. Select “Get Started” on their site to connect with the Central team.

We’ll share more on how Central and Mercury’s product come...

[Mercury Help Desk @mercuryhelpdesk]

@mrjordanbentley @mercury Hi there, thank you for reaching out. We'd like to know more about what happened here. Please email our team at [email protected], and we will be happy to take a look!

[Mercury Help Desk @mercuryhelpdesk]

@sadjamz_ @mercury @immad Hi there, thank you for reaching out, we understand that this has been a challenging experience. Please send us a DM with more details as well as the email associated with your Mercury account, and we’d be happy to review further.

[Mercury Help Desk @mercuryhelpdesk]

@vertalinksol @GoDaddy @SHEIN_Official @mercury @immad @vertalinksol Hi there, thanks for reaching out. We've just responded to your DM. Please check when you get a chance. Thanks.

[Mercury Help Desk @mercuryhelpdesk]

@vertalinksol @GoDaddy @SHEIN_Official @mercury @immad Hi there, thanks for reaching out. Let us look into this. Send us a message here https://t.co/XTO9k8vX4P, and our support team will help you.

[Mercury Help Desk @mercuryhelpdesk]

@brettdash_ @mercury Hi there, thank you for reaching out, we understand that this has been a challenging experience. Please send us a DM with more details as well as the email associated with your Mercury account, and we’d be happy to review further.

[Mercury Help Desk @mercuryhelpdesk]

@Michael6zim @mercury @immad Hi there, thank you for reaching out, we understand that this has been a challenging experience. Please send us a DM with more details as well as the email associated with your Mercury account, and we’d be happy to review further.

[Mercury Help Desk @mercuryhelpdesk]

@vertalinksol @mercury @immad Hi there, thank you for reaching out, we understand that this has been a challenging experience. Please send us a DM with more details as well as the email associated with your Mercury account, and we’d be happy to review further.

[Mercury Help Desk @mercuryhelpdesk]

@kamilrmz @mercury Hi there, thank you for reaching out, we understand that this has been a challenging experience. Please send us a DM with more details as well as the email associated with your Mercury account, and we’d be happy to review further.

[Mercury Help Desk @mercuryhelpdesk]

@Sultar44 @MichaelGawrych @rhobusiness @mercury Hi there, thanks for reaching out to us here. Mercury doesn’t charge for international wires sent in USD, but other banks involved may apply fees. When setting up your payment, you have the option to cover these fees for your recipient. You can read through these options here:...

[Mercury Help Desk @mercuryhelpdesk]

@posix4e @mercury Hi there, thank you for reaching out, this sounds like it has been a challenging experience. Please send us a DM with more details as well as the email associated with your Mercury account, and we’d be happy to review further.

[Mercury Help Desk @mercuryhelpdesk]

@ryanshipswell @mercury Hi there, thanks for reaching out about our Books product release. While Books is 'built in' and currently available for all business customers, starting January 1, 2027, Books will cost $35/month. It will shift to a separate subscription — not included in Mercury Plus or Merc...

[Mercury Help Desk @mercuryhelpdesk]

@Amank1412 @mercury @immad Hi there, thank you for reaching out. Please email our team at [email protected] (mailto:[email protected]), and we will be happy to take a look!

[Mercury Help Desk @mercuryhelpdesk]

@CarlPeaslee @mercury Hi there, thanks for reaching out to us here. If you did have support needs around our API's capability and ACH notifications in the live environment, please email our team at [email protected], and we will be happy to take a look at this further with you.

[Mercury Help Desk @mercuryhelpdesk]

@zoop_design @mercury Hi there, thanks for reaching out to us here. We are only supporting check deposits for checks issued by a U.S. bank at this point in time.

International wires are the next best option to receive payments from outside the U.S. You can download your wire details from the Mercu...

[Mercury Help Desk @mercuryhelpdesk]

@chrisdumas @mercury Hi there, thank you for reaching out, we understand that this has been a challenging experience. Please send us a DM with more details as well as the email associated with your Mercury account, and we’d be happy to review further.

[Mercury Help Desk @mercuryhelpdesk]

@realdancro @mercury Hi there, thank you for reaching out. Please email our team at [email protected], and we will be happy to take a look! If you already have, please DM us with the email associated with your account, and we’ll check in on your request internally.

[Mercury Help Desk @mercuryhelpdesk]

@Don_Nago @mercury Hi there, thanks for reaching out to us here. We do currently support non-profits. You can read up on this in our Help Center: https://t.co/Y4Mcv3lhVb

If you have further questions around the application process, please email us at [email protected], and our Support Team would...