merrilee briggs

[merrilee briggs @merrileebrigg11]

@British_Airways @toddles23 @British_Airways i find it extraordinary that you are so fixed on timelines when it comes to avoiding paying compensation to a customer, but have no such timelines for responding to complaints/refunding/compensated. Such poor customer service!

[merrilee briggs @merrileebrigg11]

In early April, both @easyJet and @British_Airways cancelled my flights at the last minute. EasyJet were helpful, accessible and resolved everything quickly. BA ‘customer service’ have not responded in any meaningful way by phone, email or DM. Let’s see if they respond to CEDR…