Elizabeth Connor

[Elizabeth Connor @mfcx5ec4]

@DVLAgovuk Impossible to get through to DVLA via phone. Straight to engaged tone. Unable to tax vehicle online as no tax reminder has been sent out. Unable to order log book as online sight not working. Catch 22 and need vehicle for work.

[Elizabeth Connor @mfcx5ec4]

@IKEAUKSupport hello IKEA. Is there anyone answering your customer service number? 40 mins and counting now. Your kitchen installation is causing my electrics to trip and all kitchen appliances.

[Elizabeth Connor @mfcx5ec4]

@virginmedia Is there a new customer phone number? It’s Asking for my account number but don’t have one. Been on phone queue 25 mins but no indication when might be answered.

[Elizabeth Connor @mfcx5ec4]

On Weds it will be 3 weeks we are without phoneline, broadband and careline - my 82 year old mum is prone to falls. I’m a teacher who can’t deliver online unless I leave her to go to work. Shocking service for vulnerable and key worker. @OpenreachHelp @EE

[Elizabeth Connor @mfcx5ec4]

@OpenreachHelp Unbelievable that @EE have sent me ‘complaint 351357583 closed’ email when we still have no landline, no broadband, no careline. @OpenreachHelp no response.

[Elizabeth Connor @mfcx5ec4]

@OpenreachHelp @EE @OpenreachHelp you have cancelled this job as complete but the line is still not fixed? @EE

[Elizabeth Connor @mfcx5ec4]

@OpenreachHelp No one has answered my DM message. @EE sending me texts to say job is resolved. It is not. I have no phone and no broadband. I have to leave my mum at home alone to teach my lessons. Her careline has been down for 2.5 weeks.

[Elizabeth Connor @mfcx5ec4]

22 hours later no contact from @OpenreachHelp highly vulnerable person. No phone https://t.co/w0nFuf9vS5 broadband 2.5 weeks. Careline cannot work without landline. Have to leave 82 year old mum to deliver lessons no broadband.Could fall any time. @EE sending ‘job complete texts’

[Mary Connor @MaryCon12019297]

@EE your award winning customer service has failed for my sister and 82 year old mum. Landline and broadband downwhich means careline doesn’t work-vital for someone prone to falls. No urgent response after over 2 weeks without it. Shocking.

[Elizabeth Connor @mfcx5ec4]

@yozzer26 @OpenreachHelp Phone line down now also, which means my 82 year old mother has no careline if she falls, as it is connected to the phone line.

[Elizabeth Connor @mfcx5ec4]

@EE Really struggling as I’ve had no broadband for 2 and a half weeks. I’m a teacher and I can’t deliver my lessons and support my students. @OpenreachHelp persistently cancelling call outs with no end in sight.