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@ADT @googlenest u have an offer for a free Nest Doorbell and Camera. I scheduled a full house install, done yesterday, nobody mentioned this promo. Now I’m told “sorry you already signed a contract.” This is how you treat a 7+ year customer? 90 minutes plus on phone, cut off 3x.
@ADT But considering I wasn't offered the promotion, and thus scheduled the applicable install in the future, it's easy to apply the promotion to my upcoming install. But resale customer service continues to hang up on me and tell me I am not eligible. This is an easy fix.
@ADT But the promotion was active at the time. Why wasn’t I offered it? They should have said “since you’re buying a doorbell, that will be free.” Nobody mentioned it. It’s fraudulent. I paid more for the same thing than another customer.
@DearDara I agree. However I can say that 1) Costco pays retail employees a really good wage and treats them very well, including promotion opportunities so they aren’t the worst company to support overall and 2) small businesses are able to get in and grow through Costco which is a plus.
@wilkos@MattWallace888 I mean who knew Elon and others cut from the same cloth would just say “let’s do what’s cheapest and let the courts figure it out in a decade or so?” This is my surprised face.