Mike Gruber

#entrepreneur, #innovator, #builder #affordablehousing #modularhousing #homlessness #disruption
Proud ex-BlackBerry guy. Family, outdoor #fitness fiend.

[Mike Gruber @mggruber]

@_creativeclicks would appreciate your help being reimbursed from Stream Gym, don't know what it is, never requested this service, nor received any notifications. I was told this is an in app service on my phone.

[Mike Gruber @mggruber]

@AHoensbroech hoping you can help stranded passengers understand, no rationale for cancelations, you won't take calls or offer direction for potential solutions, your "customer care" message says we're trying to help but can't take your call @WestJet, help please

[Mike Gruber @mggruber]

@WestJet @WestJet all we received was flight canceled WJ2506 tomorrow morning on the app, with no direction, no email notification, your call centre won't take any calls, the callback function isn't working nor is the Manage Trips function, how can we get any status?

[Mike Gruber @mggruber]

@WestJet @WestJet all we received was flight canceled WJ2506 tomorrow morning on the app, with no direction, no email notification, your call centre won't take any calls, the callback function isn't working nor is the Manage Trips function, how can we get any status?

[Mike Gruber @mggruber]

#thankyou to my @rbc branch who connected with the #fraud department to review the @MastercardCA for fraud, cancel card and reissue new card

[Mike Gruber @mggruber]

@WeissmanEric @RBC @MastercardCA @WeissmanEric did you get your card? I also couldn't get through to @rbc fraud, nor could I mark transactions as fraud, stating at the branch as we speak. I will likely move to another bank assuming @rbc can't assist #fail

[Mike Gruber @mggruber]

Help @RBC ... @MastercardCA I've been on hold for 2+ hours with #rbc #fraud UNACCEPTABLE #ClientExperience ... this started with 1 transaction, how many have happened since I've been on hold, what is my time worth to the bank, how can I reach someone to solve ASAP?

[Mike Gruber @mggruber]

@rbc #fraud another 3hrs, no help, please do not respond call back at another time. Is the solution to cancel the card and get a new one ... from another bank @scotiabank @TD_Canada ... #EpicFail @rbc #customerexperience check the internet, 100s of people same challenge

[Mike Gruber @mggruber]

@RBC I can not ... nor should I stay on hold for hours without knowing when a conversation can be had @rbc

[Mike Gruber @mggruber]

@rbc @MastercardCA almost 3 hours, I have to hang up to get on with my, please have someone message me how get a resolution, assuming my card won't work tonight, UNACCEPTABLE

[Mike Gruber @mggruber]

Help @RBC ... @MastercardCA I've been on hold for 2+ hours with #rbc #fraud UNACCEPTABLE #ClientExperience ... this started with 1 transaction, how many have happened since I've been on hold, what is my time worth to the bank, how can I reach someone to solve ASAP?

[Mike Gruber @mggruber]

@RBC Once again was on hold for an hour? I'm trying to run a business and can't keep holding, how do we resolve this ASAP? Staying on hold for 2+ hours is not acceptable nor reasonable, I trust you agree

[Mike Gruber @mggruber]

I spent another hour, still could not get through, my card is locked, needcthis resolved ASAP as there are a number of automatic bill payments that are associated with this card @MastercardCA @RBC, how do we resolve this?

[Mike Gruber @mggruber]

@rbc @MastercardCA almost 3 hours, I have to hang up to get on with my, please have someone message me how get a resolution, assuming my card won't work tonight, UNACCEPTABLE

[Mike Gruber @mggruber]

Help @RBC ... @MastercardCA I've been on hold for 2+ hours with #rbc #fraud UNACCEPTABLE #ClientExperience ... this started with 1 transaction, how many have happened since I've been on hold, what is my time worth to the bank, how can I reach someone to solve ASAP?

[Mike Gruber @mggruber]

@mbraithwaite72 A complex problem, requires an aligned approach across the many groups involved including Not for Profits that are either landlords or deliver the wraparound services needed

[Mike Gruber @mggruber]

@mbraithwaite72 Using this as benchmark, how is affordable housing defined in Canada? Less than 30% of pre-tax household income according to @CMHC_ca

[Terrilee Kelford @TerrileeKelford]

“It is 100 % warm, it’s cosy, it has all the amenities that a single person would need to survive in this cold weather,” Tuinstra said. “It’s spacious, the bed is comfortable, I can’t complain. His last home was a tent and wood structure in the woods…” https://t.co/CwHDX7YOuO

[Terrilee Kelford @TerrileeKelford]

“It makes me feel as a mother so guilty that because of me being in a wheelchair and there not being any accessible, affordable housing in this town that my son is now facing having no home through no fault of his own.” https://t.co/qXHNx5wh82

[Mike Gruber @mggruber]

I DM'd @TD_Insurance, I received 5 bot messages, not helpful and 1 message to log into TD Myinsurance, entered security code sent to mobile, no luck ... simple question, how do I find out status of the 15% #COVID19 credit I spoke to an agent about in the summer?!!!!!

[Mike Gruber @mggruber]

@TD_Insurance, we have been been on hold for well over 4 hrs to get a simple answer to status of the 15% #COVID19 credit, NO luck, your web site has no chat capability, please advise how to resolve, #Twitter is last ditch effort for all the
#insurance premium $ we pay, #Help

[Mike Gruber @mggruber]

@Marche_TO great lunch but horrible experience $12 self serv lunch that cost $25, required to tip 12% w no service and massive wait to pay, last visit #EpicFail

[Mike Gruber @mggruber]

Great way for FIs to test alternative retail branch concepts that will resonate with clients. https://t.co/Jxgkbp8lhh