mgilearning

Creating high trust #cultures, excellent #customerservices, effective #changemanagement, building #resilience, delivering #skillsforlife

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Great managers are pivotal to a strong, high-performing workplace culture. Read our article and discover how to create a management powerhouse through effective management development training >

#leadershiptraining #leadershipcoaching https://t.co/FsvY3zqGvF

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Here at MGI, we teach the importance of taking a conscious, strategic ‘pause’ which provides customer service professionals with space and the opportunity to use their thoughts to guide actions and behaviours.

#customerservice #customersatisfaction #customercare #customerfirst

[mgilearning @mgilearning]

Discover the secrets to ensuring maximum return from your training programmes. Download our latest free information guide > Top tips to ensure successful, long-lasting impact from training.
https://t.co/4dBrTFXJ5M

#skills #skillsdevelopment #learninganddevelopment #training

[mgilearning @mgilearning]

Download our free assessment tool for Directors which will help you to find out whether your managers have the right skills to be exceptional leaders.

Order it to your inbox > https://t.co/CicXk7UHse

#corporatetraining #managementdevelopment #teamleadership

[mgilearning @mgilearning]

Explore our new Housing Series for the UK social housing sector:

Confident complaint handling skills – 7 key questions to ask

Read it here>

#socialhousing #housing #customerservicetraining https://t.co/x28DeivlJA

[mgilearning @mgilearning]

Thank you Ma'am for your years of service. You will be hugely missed.

[mgilearning @mgilearning]

We have a proven track record of over 20 years in equipping people in the UK housing sector to deliver customer service excellence and respond with respect to residents’ needs.

Get in touch if you think we can help your housing service teams.

#housing #socialhousing

[mgilearning @mgilearning]

Four essential building blocks are needed to ensure your people thrive at work. ⬇️

1️⃣ Self-awareness

2️⃣ Positive mindset

3️⃣ Great collaboration

4️⃣ Effective communication

https://t.co/hdwyBooqMs

#teamcollaboration #communication

[mgilearning @mgilearning]

The July 2022 UK Customer Satisfaction Index by @instituteofcs found that 17.3% of customers experienced a problem with an organisation - the highest level ever recorded in the UKCSI. A focus on equipping our service-givers with the right tools is vital! https://t.co/MofeemNj3F

[mgilearning @mgilearning]

How can you tell if an 'optimal mindset' is alive and well in your teams? Here are the questions to ask... ⬇️

https://t.co/yrEI6EG6iH

#teamleadership #peoplemanagement #teambuilding #communicationskills

[mgilearning @mgilearning]

Did you know we have some brilliant free resources such as Assessment Tools, eBooks and Guides to download on our website? Just visit our website and click on Resources to take a look. 👀

[mgilearning @mgilearning]

Read the first in our blog series on the right language to drive exceptional customer service outcomes and experiences.

Discover how good your teams are at using the right language and what to look out for.

#customercare #customersatisfaction https://t.co/cxGNGqbKli

[mgilearning @mgilearning]

*Free eBook for Service-giving professionals: How to Excel at Customer Complaints.

How are your frontline teams handling feedback and complaints?

Order it to your inbox here: https://t.co/HTgGzcCFBA

#customerrelations #customerservicemanagement #customercare

[mgilearning @mgilearning]

Positive language really is incredibly powerful... Learn more about how effective it can truly be.

#communicationskills #communciation #skillsdevelopment https://t.co/zX1H5g7k36

[mgilearning @mgilearning]

Happy, thriving people are a powerful force for increased productivity. Leaders have a duty to step in and help move any team members who are showing signs of ‘not coping’ onto a positive trajectory where they can progress along a pathway of coping to ultimately thriving.

[mgilearning @mgilearning]

One of our principles here at MGI is that 'all feedback is invaluable'. Living by this important principle means our people receive all feedback positively and see opportunities to learn and develop first and foremost.

#learning #buildingrelationships #communication

[mgilearning @mgilearning]

Management development training should help your managers develop:
> Excellent awareness – of themselves and others
> Excellent communication skills
> The ability to listen to understand

#managementdevelopment #leadershipskills

[mgilearning @mgilearning]

Are you confident in your conversations with colleagues?

Use our six-step model which can be used as a guide to help you maximise upon every opportunity to shine and provide excellent service, whatever comes your way.

#communication #communicationskills

[mgilearning @mgilearning]

How are your customer service teams handling the complaints that come their way at work? Our free eBook contains effective ways to improve complaint handling.

Order it to your inbox

#customersatisfaction #customerservicetraining #customerserviceskills https://t.co/HTgGzcCFBA

[mgilearning @mgilearning]

Are you in social housing, working to excel at complaint handling?

Explore our new Housing Series and discover the one thing you can do to increase resident satisfaction and reduce complaints.

Learn more:

#socialhousing #housing #housingassociations https://t.co/IJuvwc3Oi1