@easyJet hi looking to swap a flight for a different destination but the new flight I’d like is less than what I originally paid. Will I get the rest back as a refund or credit note please?
@HalifaxBank hi there. I need to talk to someone on the phone about a home insurance policy I want to take out but every number I call says your call centres are closed. I can’t do it online for reasons I’d rather not put publically on Twitter. Can someone assist please? Thanks.
@Se_Railway hi - any updates on refunds if you have a paper season ticket please? Worried that more and more time is passing and we have no clear answer of how to go about it. Thank you.
@Se_Railway Could you please answer this? Notice you have time to make jokes on here (which your station staff are not too impressed with btw...) but not reply to others who are wondering if they will get into bed tonight. Is it possible to get the highspeed back for no extra cost please?!
@Se_Railway are you allowing normal speed tickets on high speed trains tonight? Can’t say I’ve ever been locked outside a station before in rush hour! (Would you like photos?...)
@Se_Railway Hi I did that twice accidentally like I said - but put one reason as delayed and one as abandoned. What’s the difference and the right one in this situ? Thank you. No worries - thanks to your team and the emergency services.
@Se_Railway Hi, I’ve accidentally submitted two delay repays - one for cancelled & one for abandoned journey. What would be the correct one for today’s sad situation please? Just so I know if there’s a similar delay to journeys in the future. Thanks for resolving the situ for passengers ASAP
@Se_Railway Hi, thanks but doesn’t really answer the question. Our train has been grounded at Marden, with no trains in either direction. Will busses also be sent to this station to collect us? And what direction will they drive us in? To Tonbridge or Ashford so we can complete the journey?
@Se_Railway Awful news. Please could you let us know the situation with replacement buses? Our train has been sent back to Marden. Could we get a bus back to Ashford potentially to use the High Speed?
Listen, don’t come to the theatre and spend the majority of the show, or any of it for that matter looking at your phone! If you didn’t know... you are in fact sat in the dark and you are now lighting up your entire face like you’re about to tell us a ghost story!
@AmexUK@_hsl@taylorswift13@BSTHydePark@AXS_UK Does the Amex cardholder also have to come to the event? It’s being bought for me as a present but they won’t be coming - is this okay?