@AT&T cust svc strikes again.The nicest but most incompetent people.Unresolved SIMPLE issue.Spent HOURS literally trying to fix. Unlocking old phone! But problems began in OCTโ23 and I can say Iโve easily spent 20+ hours trying to resolve problem after problem. Unbelievable.
@ATT The last rep I just spent 50 min on the phone with kept repeating โthis is the final solutionโ with no other recourse. @ATT Iโve been given this answer 4x over the last 7 months. It has been 10+ HOURS trying to get this resolved over MANY phone calls. UNACCEPTABLE @ATT
I have been waiting for a credit to be applied to my account since Oct 2023. @ATT this has been the WORST customer service experience of my entire life!!!
All the reps are trained so well to give you the same canned response by the book. All have GUARANTEED that this will be resolved in the 60 days (2 billing cycles) - 4x (!!) and NOTHING has happened. WTG @ATT The absolute worst!!!