Michael Dul

[Michael Dul @michaldul]

And a complaint case closed within hours with a statement... "have some avios... we are closing your case". No explanation, no communication, no coordination.

[Michael Dul @michaldul]

@British_Airways
Over a week without my bags. Misinformation in case files. I leave information with you it's like it never happened. File gets closed so a new one can be created with a fresh date and made up flight details. Email spam to which I cannot reply. Gold Customer

[Michael Dul @michaldul]

@FlySWISS This is how I feel today. 30 minutes on chat, 20 minutes on a call, messages via Twitter. Everybody telling me that the flight that has not departed is marked as “on time” in the system and refusing to take any other actions. All I got was one email and no further communication.

[Michael Dul @michaldul]

@FlySWISS could you let me know who I can contact to check what to do about a flight that has not flown (12/06 Edi -> Zurich). Contacts centre told me that they can’t help me and disconnected.

[Michael Dul @michaldul]

@Edinburgh_CC every car at Grassmarket with a penalty notice quoting restrictions. Yet RingandGo accepts payments.

[Joanna Dul @DulJoanna]

I am conducting research into cervical and breast cancer screening participation. I am looking for women aged 25-59 living in Scotland who can dedicate a few minutes to complete my survey.

https://t.co/TWzq1nNvJ4

#CervicalCancer #breastcancer #Scotland #women @stirhealthpsych

[Michael Dul @michaldul]

Check out this free Lego competition from Elegant Bricks. Use my link and I'll get extra entries too! https://t.co/Ke1PplXXt6

[Michael Dul @michaldul]

@Europcar so I arrived at @WMI_Airport went to the desk to pick up the car and I have been informed I made a mistake and picked AM time instead of PM. My bad... but why although my booking had been tagged as no show i had no information from you through any channel 12h ago.

[Michael Dul @michaldul]

@Edinburgh_CC I’ve contested a parking ticket a month ago. No answer, no contact, no reference to the ticket itself, just the notice that the penalty has increased. Can you tell me where can I find the response?

[Michael Dul @michaldul]

Arrived at @EDI_Airport on a @British_Airways flight from Heathrow and everyone is waiting for the luggage for the last 40 minutes. No information, no explanation... one announcement that all should be sorted ASAP. Customer Service at its best...

[Edinburgh @edinburgh]

Live from #edhogmanay Torchlight Procession! 🔥 #ThisisEdinburgh

[Michael Dul @michaldul]

@sarapascoe @MrTomGolding But @sarapascoe ... He is crying. Was all you said about crying men a lie???

[Sue Hayward @SueHayward5]

Self-taught IT support at age 40, Service Desk and 2nd line team manager by 50, ITIL and Prince2 at 60, still learning. #WITBragDay

[Michael Dul @michaldul]

@ThinkHDI It saves time through unification of terms and considerations. But a must? Not knowing ITIL is better than implementing it without thinking.

[Michael Dul @michaldul]

Chocolate Hobbies vs. Custard creams final #wcob @richardosman @rednoseday

[David Mitchell @RealDMitchell]

This column by @Freedland hits the nail on the head. https://t.co/719DiiXpZE

[Aprill Enright-Allen💡🐦 @knowledgebird]

I won’t feel I’ve “made it” in my career until airport lounge access is part of the deal.

[Michael Dul @michaldul]

New CEO role at ITSMF UK https://t.co/l0GfnODRfw

[Michael Dul @michaldul]

Tom Wujec: Got a wicked problem? First, tell me how you make toast http://t.co/pAz9lYblcX