michelle fitton

Likes - MCFC, fish, dogs, my kids, vinegar, hill walking and camping. Dislikes fury white rugs, Frank Sidebottom and Black and white striped animals

[michelle fitton @Michelle_Fitton]

@RoyalMailHelp Your tracking hasn’t been working for days now. Could you acknowledge that there is an issue and a time of it likely being resolved please? Judging by the reports on down detector and posts regarding it not working this is a wide spread issue.

[michelle fitton @Michelle_Fitton]

@moggzy5832 @SkyHelpTeam @OpenreachHelp @MENnewsdesk 100s of customers are affected by this. Day 7 with no update, despite being told sky would provide us with one today. Where is the update?

[michelle fitton @Michelle_Fitton]

@LookTheresDan @DavidCawdrey @SkyHelpTeam @OpenreachHelp This is a huge issue in M28. Just scrolling the comments you can see how many of us are having issues. Openreach are saying it’s a joint issue with sky per the message below from openreach 🤦🏻‍♀️. No information provided by sky regarding a timescale.

[michelle fitton @Michelle_Fitton]

@theblakemore @SkyHelpTeam Yep, the lack of communication to customers is appalling. Could be days, weeks or months. Sky know nothing and can’t update us although openreach are saying we should have an update today. This is day 7 for me now and not had one update from sky.

[michelle fitton @Michelle_Fitton]

@SkyHelpTeam Please can you send me a number to speak to someone on that bypasses the automatic message and then cuts me off? I Would like to speak to an advisor about my broadband being down for 6 days now. M28

[michelle fitton @Michelle_Fitton]

@moggzy5832 @OpenreachHelp @AishaMcatee @SkyHelpTeam Day 7 in M28, still no update from sky.

[michelle fitton @Michelle_Fitton]

@theblakemore @SkyHelpTeam Nothing from sky. Openreach via this platform have stated that there is an issue with the port that feeds our roads and it being a joint installation need sky to come and take a look. Someone is looking on Monday then they will update us further. Just blaming each other!

[michelle fitton @Michelle_Fitton]

@moggzy5832 @OpenreachHelp @AishaMcatee @SkyHelpTeam Yep, it’s the most information we have been given since this whole saga began. I assume we will all be getting the below automatic compensation now since it’s been off since Tuesday.

[michelle fitton @Michelle_Fitton]

@moggzy5832 @OpenreachHelp @AishaMcatee I will be submitting the monitoring form on OFCOM. Reported on Tuesday, had a bit of a look on Friday. No info provided by sky from day one. Thanks to openreach we at least now have some idea what the issue is. Why does sky not have this info, the company we pay?

[michelle fitton @Michelle_Fitton]

@Stupotter1974 @OpenreachHelp @staceybwfc Sorry to also piggyback is this the same for Moss lane M28.

[michelle fitton @Michelle_Fitton]

@DavidCawdrey @SkyHelpTeam I would like to make one too. You have just said our advisors can’t provide these details and OFCOM states you should. You are denying loyal customers basic customer service and a right to speak to a person. Day 6 here with no updates. Spending £200 a month for level of service!

[michelle fitton @Michelle_Fitton]

@SkyHelpTeam @DavidCawdrey Don’t bother David. They are screening our calls and just giving an automated response that there’s an outage with no estimated time or fix then cuts you off. Denying us the right to speak to an advisor. OFCOM clearly states you should provide this. Is it days, weeks or months?

[michelle fitton @Michelle_Fitton]

@moggzy5832 @SkyHelpTeam Day 6 tomorrow of the radio silence from sky. Blocked from speaking to an advisor on the phone. I will be back on tomorrow asking for a timescale yet again. Days, weeks, months give me an idea, so I can sort out working from home. How can sky have no idea whatsoever?

[michelle fitton @Michelle_Fitton]

@DavidCawdrey @SkyHelpTeam @x_Jables_x Your not in M28 by any chance? Still not sorted. Been like this since Tuesday with complete silence from sky.

[michelle fitton @Michelle_Fitton]

@mckeown1977 @moggzy5832 @geoffreyvee @Tommykay1985 @SkyHelpTeam @OpenreachHelp @MENnewsdesk Ofcom have a twitter account. I am sure they would like to see the level of customer service we are receiving. Blocking our calls, no updates. Taken from the ofcom website, can you answer the below underlined please? How are u keeping us update on the status of the repair.

[michelle fitton @Michelle_Fitton]

@moggzy5832 @geoffreyvee @Tommykay1985 @SkyHelpTeam @OpenreachHelp @MENnewsdesk Sky really don’t care. Day 5. No communication. We are not the only ones complaining. Just scrolling on the comments, others in M28 are having the same issues with them. Keep your customers informed!

[michelle fitton @Michelle_Fitton]

@moggzy5832 @geoffreyvee @Tommykay1985 @SkyHelpTeam @OpenreachHelp Absolutely abysmal! Surely sky and openreach talk to one another. All we are asking is for an update on how and when it will be fixed. Ofcom states they should be able to give us this. ‘Don’t bother ringing we have no information’ is not good enough.

[michelle fitton @Michelle_Fitton]

@SkyHelpTeam Ok, so you have just told me on here to ring for an update because my broadband checker doesn’t say anything. So if we have an issue you block the customers and leave them in the dark. This is a fantastic service!

[michelle fitton @Michelle_Fitton]

@moggzy5832 @geoffreyvee @Tommykay1985 @SkyHelpTeam @OpenreachHelp @SkyHelpTeam Can you tell me a way of speaking to an advisor? You are now screening my phone calls and giving me an automated messages that your advisors have no information. I would like an update on the timescales involved, OFCOM states you should be able to give them.

[michelle fitton @Michelle_Fitton]

@moggzy5832 @geoffreyvee @Tommykay1985 @SkyHelpTeam @OpenreachHelp I have been told to ring them for an update.Just getting what u are about there being problem.If OFCOM are saying we should be given a time to when it will be fixed, I expect them to be able to tell me over the phone. Not “we are working on it” like we are being repeatedly told.