MIKA Lefebvre

Genesys Evangelist in charge of Competitive Intelligence and Market Analysis @Genesys. Just passionate about customer experience...

[MIKA Lefebvre @mickaellefebvre]

A short video explaining #PureCloud with simple words in Queen English. The more I see PureCloud in action, the more I'm amazed by how this platform is transforming our industry. #InLoveWithPureCloud https://t.co/lIXY6MAehZ https://t.co/Dz37EGUc23

[MIKA Lefebvre @mickaellefebvre]

Learn about the new Genesys #PureCloud feature that manages flow routing during holidays and emergencies - available for voice, email and #SMS channels. Read the @Genesys blog. #cloud https://t.co/DWBmA8K99z

[MIKA Lefebvre @mickaellefebvre]

#PureCloud - Genesys PureCloud integration with Amazon Lex - An AWS re-Invent session that was delivered 6 months ago. There is no better customer service platform integration with Amazon Lex. https://t.co/n0oS3PO6pj https://t.co/LfCGdS9NQ4

[MIKA Lefebvre @mickaellefebvre]

Give your #CCTR agents clearer scripts. A new feature enables use of markdown to easily format & prettify your @Genesys #PureCloud scripts. #FeatureFriday https://t.co/4R98zJeVZ3

[MIKA Lefebvre @mickaellefebvre]

Give your #CCTR agents clearer scripts. A new feature enables use of markdown to easily format & prettify your @Genesys #PureCloud scripts. #FeatureFriday https://t.co/eFNVk73Zsp

[MIKA Lefebvre @mickaellefebvre]

I love that! @tracyrene https://t.co/XgIbVwglqN

[MIKA Lefebvre @mickaellefebvre]

New @Genesys #PureCloud scripting feature lets you import and export scripts, so you can easily share best practices between campaigns for improved #CX. #FeatureFriday #SaaS
https://t.co/si5fVSlC4M

[MIKA Lefebvre @mickaellefebvre]

New @Genesys #PureCloud scripting feature lets you import and export scripts, so you can easily share best practices between campaigns for improved #CX. #FeatureFriday #SaaS
https://t.co/bImEJ1dJxw

[MIKA Lefebvre @mickaellefebvre]

@Genesys @OlivierJouve talks the latest #PureCloud #AmazonLex integration & shares predictions on where #AI will take biz coms in the future. @VoIP_Review https://t.co/KgmRuGa7ba

[MIKA Lefebvre @mickaellefebvre]

New @Genesys #PureCloud scripting feature lets you import and export scripts, so you can easily share best practices between campaigns for improved #CX. #FeatureFriday #SaaS
https://t.co/MjsGBuZsNx

[MIKA Lefebvre @mickaellefebvre]

Genesys, CLOUDOE BV and a great charity event in the NL using Genesys PureCloud technology https://t.co/Uul7a76Muk

[MIKA Lefebvre @mickaellefebvre]

And the clear market leader in Multichannel Cloud Contact Center is... https://t.co/IMz2FLSKFt

[MIKA Lefebvre @mickaellefebvre]

.@Genesys @Pistolprce Shares Thoughts On Making All #Customer Experiences Feel Great #CX https://t.co/JwyLH6jDiu

[MIKA Lefebvre @mickaellefebvre]

.@Genesys @Pistolprce Shares Thoughts On Making All #Customer Experiences Feel Great #CX https://t.co/ysby22tRx1

[MIKA Lefebvre @mickaellefebvre]

What's inspiring your customer engagement strategy? This is what inspires @Genesys | via @callcentrehelp https://t.co/juaOd2hv7h

[MIKA Lefebvre @mickaellefebvre]

When “Okay” is Not Enough: R.I.P. Old Infrastructure - by @wenders19 @Genesys https://t.co/WDgT3WYPkL

[MIKA Lefebvre @mickaellefebvre]

3 Steps to Humanizing Today's #Omnichannel Shopping Experience via @Genesys eBook #CustServ https://t.co/PExBJvvhsJ

[MIKA Lefebvre @mickaellefebvre]

.@Genesys @Pistolprce Shares Thoughts On Making All #Customer Experiences Feel Great #CX https://t.co/JT51jjXKw4

[MIKA Lefebvre @mickaellefebvre]

[News] PureCloud by Genesys Races Past 1 Million Interactions Daily | @MyPureCloud @Genesys #Cloud #SaaS https://t.co/Jok4ClOBoj

[MIKA Lefebvre @mickaellefebvre]

PureCloud by Genesys = Pure Genius. Discover the leading cloud #customer engagement offering @Genesys @MyPureCloud https://t.co/3nNfcIFeje