I'm moving away from Twitter to an alternative which isn't run by a lunatic. You'll find a link to my new home on the front page of my website at https://t.co/xbZDu1OUug You may as well unfollow me on Twitter as I don't plan to post anything here going forwards.
@OctopusEnergy Just switched from Cosy to Intelligent Flux. Looks like I need to remove my Daikin Heat Pump from devices in the app before I can add a battery. But I don't see an option to remove it? I've revoked access via the Daikin app. What do I do?
@OctopusEnergy Have you shared your customers email addresses with the National Grid? Both myself and a friend have received emails from them to email addresses that we only use with you.
@OctopusEnergy@BryanC_wine This happened to me too. Octopus App shows you have the data, but you claim not to. I just DM'd you about this a few minutes ago. Not the first time this has happened.
@OctopusEnergy I am currently on Flux and have just requested a switch to Cosy. Will my export automatically switch to "Outgoing Fixed" as part of this, or do I need to do something extra for that?
@OctopusEnergy I use my free power hours charging up my battery and heating my tank, only to then be told by you that you're going to charge me anyway as you didn't get my meter readings for that hour, even though your dashboard clearly shows that you did receive that data.
@ContaboCom You say you can't give us an ETA for our servers to come back online, but you *must* have an idea if we're talking more or less than 24 hours. You can give us *something* so that we know if we need to start taking bigger measures
@OctopusEnergy I'm currently on your Flux tarriff. May be getting an air sourced heat pump installed soon. If I switch to your cosy tariff in the Winter, what happens to my export price? Is it a flat ยฃ0.15/kWh, or are there other options?
@SnowDomeTam Re snowboarding. As a complete beginner, would it be suitable to go straight from "Fast Track 1" to "Level 3" ? Or should I do Level 1, then Level 2 before Level 3?
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@OctopusEnergy I set up Octopus Outgoing. Have been asked for an initial meter reading. But I have two solar arrays, two inverters and two export meters. Do I just add the numbers from the two meters together or something else?
@gridcustomersuk I had solar installed a few weeks ago. I need my DNO approval letter so I can export to the grid. You are my DNO. My supplier is saying you're being very slow to send out the letters at the moment. Is this true? What is the expected turnaround time atm?