@TLRailUK I spend at least 3h a week waiting for your company to sort this out. Every single week. Aside from the sun rising the only guarentee in life is the utter failure of your infrastructure.
@TLRailUK Is there an email address I can escalate on? I've spent at least 10h waiting on cold platforms this month due to constant issues, including trains cancelled with about 3 minutes notice.
@TLRailUK Thank you. I've had over 3h added to my commute time this week due to issues on this line. I get that things go wrong, but it is the frequent last-minute cancellations that are particularly frustrating, especially with no underground from Kentish Town you are trapped in the cold
@TLRailUK why as it always, always so hard? The 17:22 to Sutton got cancelled with less than 5 min notice due to no crew. Surely you knew earlier? Every day I travel the service reliably collapses around this time. I don't understand? The stress caused is silly.
@virginmedia Unfortunately that's not as straightforward as it seems, it's just not possible in my circumstance. This is creating extreme anxiety. Is there any update as to what the issue is?
@virginmedia Hi. The fix time has increased by 48h overnight to late on Monday. I don't know how I can do my job until then? What am I meant to do here? I know this isn't the service teams fault, but that isn't going to fly with my employer. 3 days to fix an issue is ridiculous.
@caseyaguillo @TLRailUK I travel from these stations daily and echo this. The constant delays / disruption add hours to my commute weekly. I appreciate it's not the Socials Team job to fix these issues, but it is deeply frustrating having to finding alt routes that are longer and incur a steeper cost
@LNER Hi. Thanks for this. We managed to get a later train but unable to get a seat. I've got mobility issues and having to stand for 80 min on a moving surface is very painful and will take days to calm down. The website says we can't get a refund, but I just wanted to check?
@LNER our train to London from Lincoln tomorrow has been cancelled. Can I get through the terminals at Newark with my ticket if I went there? The other options get us into London too late.