Mike Fenocketti

operational excellence executive/consultant #operationalexcellence #customerexperience #innovation #strategy #projectmanagement

[Mike Fenocketti @mikefenocketti]

@SouthwestAir Thank you

[Mike Fenocketti @mikefenocketti]

@SouthwestAir Oak

[Mike Fenocketti @mikefenocketti]

Congratulations Tinia Pina! Entrepreneur nominated for making a positive difference in the world at @Re_Nuble, using technology to convert food waste into certified organic liquid fertilizer | #innovation #strategy #operationalexcellence @ELLEmagazine https://t.co/aI9XF6f55D

[Mike Fenocketti @mikefenocketti]

As an expert in operational excellence, I have found that Design Thinking, Lean and Agile are completely compatible for improving the customer and team member experience | #CustomerExperience #operationalexcellence #designthinking #projectmanagement
https://t.co/QOTRaDaJKP

[Mike Fenocketti @mikefenocketti]

With the actual sales experience becoming more transactional, savvy marketers are using customer insights from analytics to drive differentiation upstream into product development and supply chain execution | #innovation #CustomerExperience #strategy
https://t.co/Gfqk9YP3f6

[Mike Fenocketti @mikefenocketti]

Innovation is a core competency at customer-focused companies: "if you have customers, and if your job involves making their lives better, then innovation needs to be part of your day job" | #innovation #CustomerExperience #strategy https://t.co/hsC5LEsF0H

[Mike Fenocketti @mikefenocketti]

The key to retail is consistently delivering a great customer experience. "The service customers receive and the relationship they develop with a store are key to brands successfully building trust and affinity." #CustomerExperience #operationalexcellence
https://t.co/hqDesKEQ0b

[Mike Fenocketti @mikefenocketti]

Empathy is the foundation of design. "To create really interesting and meaningful solutions, you've got to change your perspective, see the issue, opportunity or experience from multiple points of view" | #CustomerExperience #innovation @ovoinnovation @Inc https://t.co/RjOobMwHzf

[Mike Fenocketti @mikefenocketti]

Can Silicon Valley flip the script and minimize the social disruption of technology innovation? “We have the responsibility that the technology we build benefits everyone": #MSFT 's Nadella at French conference | #innovation #Strategy @VentureBeat https://t.co/rgUk18y9of

[Mike Fenocketti @mikefenocketti]

Lose the queues and delays: design retail and foodservice processes to respect the customer's time | #CustomerExperience #Retail #restaurant @AGauthor @Inc https://t.co/FBBzS6ARua

[Mike Fenocketti @mikefenocketti]

Innovation is most likely to occur and originate with the people who are closest to the work, and closest to the consumer or end user: @SSIReview #innovation #grassroots #designthinking https://t.co/ECFCAoeohT

[Mike Fenocketti @mikefenocketti]

Robots Aren't Magic: Manufacturing engineers can't automate their way to perfect quality; additional improvement will require transformational process design #innovation #automation #creativity @HarvardBiz https://t.co/uEx4Ve83rr

[Mike Fenocketti @mikefenocketti]

Napkins to Go: More restaurants add retail shops to extend the dining experience into customers' homes | #innovation #CustomerExperience #retailnews @business https://t.co/TvLXKmzxOo

[Mike Fenocketti @mikefenocketti]

Chicago adopts Good Food Purchasing Program guidelines as sustainability initiative expands beyond California | #sustainability #food #innovation @CivilEats https://t.co/HPELeCs8UO

[Mike Fenocketti @mikefenocketti]

Design your life for yourself: Lauren Ash | #creativity #designthinking #innovation @forbes https://t.co/xoqZAPwkLT

[Mike Fenocketti @mikefenocketti]

Keep it Lean: When scaling up a successful operation, ensure that new processes enhance the business, not constrict it | #innovation #leanstartup #operationalexcellence @forbes https://t.co/zSx8DsBqnV

[Mike Fenocketti @mikefenocketti]

U.S. Automakers' Big Gamble: Push to weaken fuel economy standards and California-led emissions requirements will backfire with GenX, Millenial customers concerned about climate change #sustainability #climatechange #designthinking (not!) @FastCompany https://t.co/Hl2yQxHZQ7

[Mike Fenocketti @mikefenocketti]

Restaurant calorie labels go nationwide to empower consumers to make healthier choices #food #health #sustainability @NPRFood https://t.co/CFtpXyo5gd

[Mike Fenocketti @mikefenocketti]

Innovation is not just about manufacturing products, but providing social solutions: Sir David Adjaye | #designthinking #innovation #CustomerExperience @forbes https://t.co/AkVOjAgByU

[Mike Fenocketti @mikefenocketti]

When there is no gap between your corporate culture and your brand, then your business activities naturally align to maximizing customer value and create a strong competitive advantage for your company: @deniseleeyohn #FUSION #innovation #CustomerExperience https://t.co/HWhfq8O5OR

[Denise Lee Yohn @deniseleeyohn]

when you align and integrate your #brand & #culture, you future-proof your business, increase your competitive advantage, and improve your business results: https://t.co/LsJqVg1pdj #FUSION