Michael Gårdman

Serial procrastinator, sceptic and video game nerd.

[Michael Gårdman @mikegaardman]

@MicrosoftHelps Thank you! Just replied back.

[Michael Gårdman @mikegaardman]

Hi @MicrosoftHelps & @Halo ,

Bought Halo Credits through the Halo Waypoint website a while ago but credits are still not showing up in Wallet on website or in-game. Can’t find where to get support or if a few hours of delay are to be expected?

[Michael Gårdman @mikegaardman]

@UbisoftSupport My issue is the same as in this YT clip:
https://t.co/qaPbogocSM

And that’s discussed on your forums here:
https://t.co/6EEsxfjsIZ

[Michael Gårdman @mikegaardman]

@UbisoftSupport Any news on a patch for the "Unwelcome" quest freeze after the cutscene in the longhouse for PC? Currently playing on Geforce now so the "change graphic settings" workaround is not an option.

[Michael Gårdman @mikegaardman]

My issue has now been resolved through live chat support.

[Michael Gårdman @mikegaardman]

@UbisoftSupport Just sent you another DM about it now being 36 hours since I put in my order from you and still game in library nor any reply from. Please respond to my DM.

[Michael Gårdman @mikegaardman]

@UbisoftSupport @SzymonBryla I’ve been waiting for a reply to my ticket in email for over 24 hours now concerning the process of my order and same in DM here at Twitter. Would appreciate a response.

[Michael Gårdman @mikegaardman]

@TrostDario_ @UbisoftSupport Says it’s not eligible for refund on the order page. Otherwise I would.

[Michael Gårdman @mikegaardman]

@UbisoftSupport Please activate the refund/cancel button for unprocessed orders so we can switch to a functional store and get into the game without risking being double charged.

[Michael Gårdman @mikegaardman]

@UbisoftSupport This is frankly becoming a bit ridiculous experience for trying to buy a digital copy of the game. Never experienced similar issues with any other platform before.

[Michael Gårdman @mikegaardman]

@UbisoftSupport Hey @UbisoftSupport ,

Coming up on 24h here and haven't heard back from you since you asked me a question about email confirmation in DM. Would greatly appreciate either a solution to game not showing up or confirmation of order cancellation so I can order from somewhere else.

[Michael Gårdman @mikegaardman]

@d_fatori @UbisoftSupport Same status here.

[Michael Gårdman @mikegaardman]

@UbisoftSupport @d_fatori Have the same issue. Tried the suggested solution to no avail (even tried reinstalling Connect). Sent you a DM. Would be great to get a reply.

[Michael Gårdman @mikegaardman]

@A_J_Wingfield @SlickWraps Apparently they only sent the email to customers who subscribe to the newsletter #facepalm. Come on @SlickWraps , you need to send this email to all your users.

[Michael Gårdman @mikegaardman]

@PaulRankinYT So now they reported the article that showed how they ignored the issue. Horrible damage control.

[Michael Gårdman @mikegaardman]

@SlickWraps Also, I got the email from the hackers with my personal info but haven't received this email from you.

[Michael Gårdman @mikegaardman]

@SlickWraps Good that you finally addressed the issue. Would've been better if you took action on the date you were actually made aware of the breach though (Feb 16).

Btw, password reset doesn't seem to be working on your site so I can't log in and delete my information?

[Michael Gårdman @mikegaardman]

@iamkellex They are about to discover it tomorrow?