Achieng Odongo

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[Achieng Odongo @millieodongo1]

You need to release my money now or I 'm escalating this further @aexion_labs

[Achieng Odongo @millieodongo1]

@aexion_labs horrible services

[Achieng Odongo @millieodongo1]

Test mention aexion

[Achieng Odongo @millieodongo1]

@aexion_labs Test Test

[Achieng Odongo @millieodongo1]

@KenyaPower_Care We have experienced an outage that is affecting a few houses since yesterday. Some f us have not had power for the last 12 hours. This is the area around Deliverance Church- Langata. Urgently assist.

[Achieng Odongo @millieodongo1]

@CarrefourKe I await your response to the below complaint.

[Achieng Odongo @millieodongo1]

@NyamburaKinyan @Uber_Support Yes I did😊, after the world war III.

[Achieng Odongo @millieodongo1]

@Uber_Support How much more time do you need to address my issue? You have had 20 days and from the responses I have been getting, you clearly are just holding my money....waiting for the time I get to give up so you can count your blessings 😒

[Achieng Odongo @millieodongo1]

@Uber_Support Why are you asking me to fill a form I already filled. I filled that form yesterday morning. I asked about timelines

[Achieng Odongo @millieodongo1]

@Uber_Support @uber_kenya @UberEats no one has called me regarding this issue. And the back and forth is making me feel like I'm doing your work. Don't you have a dispute resolution process? How come no one has given me any timelines? You only engage when you see my tweets. Craaazy!

[Achieng Odongo @millieodongo1]

@Uber_Support It's slightly over 12 hrs since I submitted the form and 19 days since I did the transaction. How much more time does your specialised team need?

[Achieng Odongo @millieodongo1]

@Uber_Support I have filled the form and submitted my response. I hope its not the beginning of a fresh circus..... I just want my money, that's all.

[Achieng Odongo @millieodongo1]

@Uber_Support @Safaricom_Care @UberEats @uber_kenya 19 days later and I still don't have my money back. If my whole existence depended on that refund I'd be long gone by now.... 2 things I have learnt from this horrific experience; that your customer support is useless and that you deliberately steal from your clients.

[Achieng Odongo @millieodongo1]

@Uber_Support @Safaricom_Care @UberEats @uber_kenya And now, UBER is telling me my account was not debited. Someone is sleeping on the job and it's not right. How many of your customers are losing money because of your incompetence or let me say unwillingness to help?

[Achieng Odongo @millieodongo1]

@Uber_Support You mean this? How is this helping solve my problem. My question is, do you have timelines? At this point, it's not even about the money, this experience is just the worst. You treat your clients with zero empathy. cc @NyamburaKinyan @CAK_Kenya

[Achieng Odongo @millieodongo1]

@NyamburaKinyan @UberEats @CAK_Kenya Looks like this is how @UberEats has been stealing from us. Frustrations after frustrations until you give up and let them have the money. Today is the 18th day after my order was cancelled, no help through the App, email or social media, who regulates these guys???