@TUIUKcares Also - the flights were booked for February 2019, not 1 month or even 1 week before their holiday! There MUST be another flight you can put them on that day. Not had a response yet @TUIUK but I really hope we can get this sorted out.
@TUIUK It's the 1st holiday they've booked in yrs - they both work in retail, it's so hard 2 get time off 2gether. I'm so angry because I was so excited 4 them! They deserve a place on that flight. This was an error on YOUR system. Hope u will put this right @DailyMailUK
@TUIUK So gutted to hear from my brother 2day that his flights to NY 4 his 8yr anniversary with his gf were 'lost by your system' so they lost their booking & were only offered a refund. Let's be honest, business class is never full up. Surely u agree this isn't ok? @DailyMailUK
@TUIUK So gutted to hear from my brother 2day that his flights to NY 4 his 8yr anniversary with his gf were 'lost by your system' so they lost their booking & were only offered a refund. Let's be honest, business class is never full up. Surely u agree this isn't acceptable?
@TUIUKcares Let's be honest, business class is never full up. Surely they deserve to get to NY rather than just a refund. So appalled that this was never suggested to them, when it was an error on YOUR system. You must agree that this isn't good enough and they deserve better?
@TUIUKcares I really wish TUI UK cares. Gutted 2 hear from my brother today that his flights to NY to celebrate his 8 yr anniversary with his gf were lost on your system. So they had to be refunded. They work in retail - 1st holiday they've booked in yrs together @ the same time.