@arden_cho@British_Airways The same happened to me a month ago. Fill the form online and go to the airport to claim there too. Also call to the number everybody is giving to you and say "ask for information" and wait. Otherwise they'll hung up. Was the only way.
Muy canchera para decirle a la gente con michis que viaje y aca estoy llorando porque pense que un ruido era mi gato viniendo a acostarse pero estoy de viaje