Michael MacAulay

@bb_highland Secretary. All views expressed are my own.

[Michael MacAulay @mistermac97]

An update on my @CityFibre complaint. Well over a month now with no reply!

@CityFibre please take some responsibility for your actions!

@Ofcom @BBCWatchdog @MartinSLewis @InvCourier

[Michael MacAulay @mistermac97]

Not even surprised @VodafoneUK are the one of the most complained about - still waiting for a reply from @CityFibre and them to my complaint. Well over a month now!!! @Ofcom

[Ofcom @Ofcom]

Latest telecoms & pay-TV complaints (Oct–Dec 2025):

🛜 We had the most broadband complaints about TalkTalk & Vodafone
📱 O2 had the most mobile complaints
📺 EE had the most pay-TV complaints

See how your providers compare 👇
https://t.co/Ne3TWsErlb

[Michael MacAulay @mistermac97]

@CityFibre the lack of response speaks volumes about how you much care. Still no reply to my complaint. You've not even read my DM

[Michael MacAulay @mistermac97]

@daciauk family member has contacted you many times about an issue getting logged into your app. Formal complaint has been sent to you. Can see others also experiencing same issues

[Michael MacAulay @mistermac97]

@CityFibre I still await your reply to my complaints. Absolutely ridiculous- however to be expected given your track record!

Maybe @InvCourier @BBCWatchdog @TheSun would be interested?

[Michael MacAulay @mistermac97]

@angusmacdlibdem Hi Angus, email sent over this evening.

Still no reply from @CityFibre

[Michael MacAulay @mistermac97]

@WeAreOpenreach @CityFibre @BBCWatchdog @Ofcom @MartinSLewis

[Michael MacAulay @mistermac97]

@angusmacdlibdem Hi Angus, email was sent to yourself on 7th April. I will email you again tomorrow with more of an update on the latest developments

[Michael MacAulay @mistermac97]

@CityFibre @BBCWatchdog @Ofcom Still no reply......

[Michael MacAulay @mistermac97]

The saga is still not over and I've got no Internet again 😭

I have today complained directly to @CityFibre asking for a full investigation to be carried out and not my ISP as the issues are with them

@Ofcom

[Michael MacAulay @mistermac97]

@CityFibre @BBCWatchdog @Ofcom December was CMPL0067753. April complaint is CMPL0074345

[Michael MacAulay @mistermac97]

@CityFibre You've had since December to reply to my original complaint which you failed to do so

@BBCWatchdog @Ofcom

[Michael MacAulay @mistermac97]

@CityFibre @woolfie71 Hi Jonathan, don't expect them to reply. I replied 10 working days ago and no response. Shows they do not care

[Michael MacAulay @mistermac97]

@hollymorgs @CityFibre @VodafoneUK Hi Holly, I'm sorry to hear your father's issues. Sadly this is an all too familiar story. They do not take responsibility.

Vodafone should be able to give your father unlimited data under their Stay Connected Promise

[Michael MacAulay @mistermac97]

@Johdsi @fourthutility @CityFibre Hopefully they manage to get this removed. Safety sadly is not their priority

[Michael MacAulay @mistermac97]

@Pookietherabbit @CityFibre Cityfibre will tell you to complain to your ISP. Your ISP says that CityFibre to do not investigate complaints. @CityFibre take some responsibility for your actions!

[Michael MacAulay @mistermac97]

@web_bod @CityFibre Hi Graeme - did your issues get resolved?

Have you already logged this with your ISP before contacting them?

[Michael MacAulay @mistermac97]

@MatthewJaggard @DaviH56 @CityFibre Agreed! Third time my Internet has gone off since October. They will say the turn up and don't. They will claim to phone you but didn't. They don't care or want to investigate THEIR staff and subcontractors conduct

[Michael MacAulay @mistermac97]

@Pookietherabbit @CityFibre They don't like to answer questions. I've been trying for months to get answers to my questions. They don't want to take any responsibility for their staff and subcontractors actions