Mithu Sengupta

[Mithu Sengupta @MithuSengupta]

@British_Airways 5 days and no sign of our bags. What’s going on with your courier services? Have they finished for the weekend?

[Mithu Sengupta @MithuSengupta]

@British_Airways still no sign of our bags. It’s been with your assigned couriers since yesterday afternoon. It’s now 48+ hours without luggage. No messages, no notifications.

[Mithu Sengupta @MithuSengupta]

@British_Airways where are our bags? Bags not unloaded after LHR chaos yesterday. Reported at airport, 24+ hours later: no comms. Ur baggage tracing not updating & phone hanging up on customers. I’m Silver member - unacceptable service. pls respond urgently on eta for delivery.

[Mithu Sengupta @MithuSengupta]

@UK_CAA But how and informed by whom? We have tried every official @British_Airways channel and resorted to this to be spammed by gmails posing as BA helpdesk.

[Mithu Sengupta @MithuSengupta]

@JoeMisseldine @British_Airways One would’ve thought by 3rd NATS incident they would have some kind of emergency & contingency plan in place. This was not the 1st time but any lessons learnt. The airport was in meltdown & little duty of care or service shown. @British_Airways we expect better.

[Mithu Sengupta @MithuSengupta]

@qatarairways you have scammers passing as you to access refunds. Please be aware and let your customers know what the legitimate process for claiming refund should be.

[Mithu Sengupta @MithuSengupta]

@qatar__mar I have DM’d you the details. However I had someone calling me who did not sound like one of your agent asking me to provide details that airline already has. Please see my DM and advise.

[Mithu Sengupta @MithuSengupta]

@qatarairways @qrsupport are you responding to any customer query? You’re holding a lot of our money without providing us any information or even attempting to re-route. We’ve been on hold for nearly 2 hours, no response to emails or messages. Please advise how we can reach you.

[Mithu Sengupta @MithuSengupta]

#communityfibre what’s going on? This is the 2nd time this week and worse still, there’s no where to call. Please provide a statement to your customers. I want a refund for this month

[Mithu Sengupta @MithuSengupta]

@British_Airways Case from Feb “Hi Mithu. I'm sorry you're still waiting to hear from our Customer Relations team. Your case is still yet to be assigned to a member of the CR team. Unfortunately, we're unable to provide you with a timescale, or escalate your case, I'm sorry”

[Mithu Sengupta @MithuSengupta]

@British_Airways concerning that there’s such a volume of complaints that no resolution to an issue that I logged on the phone with BA exec club in Feb then decided to try online as agents kept assuring I’d be contacted in 7 days. Obviously auto email is working well.

[Mithu Sengupta @MithuSengupta]

@amedepalli @IndiGo6E Just curious @airindia @airvistara @flyspicejet what is your compensation policy when airline damage passenger luggage. And how long, how many calls do you take to resolve passenger complaints? Who should we fly with in the future to ensure we get the service we paid for?

[Anand Medepalli @amedepalli]

@IndiGo6E - what’s with your customer service? You broke our luggage and I just can’t get an answer! We have an intl flight on Sunday and have no luggage. Each day we are given some excuse. Do you guys really understand service? 5 days already! #Disappointed! @MithuSengupta

[Mithu Sengupta @MithuSengupta]

@amedepalli @IndiGo6E You should take it to a consumer forum. Passenger Rights should be protected under the Directorate of Civil Aviation. Hopefully Indian airlines are being regulated #consumer rights. Sadly, prolonging customer complaints seems characteristic of @IndiGo6E customer service

[Alexander Burnett @alex4peneast]

Yesterday I payed off my student loan, whilst I’m pleased, it’s worth highlighting what a ridiculous and frankly shameful situation student loans have become.

A🧵 below on how student loans have become a money making racket, its long term problems and alternatives:

[Mithu Sengupta @MithuSengupta]

@JioCare Any follow up? I’ve sent you the details a few days ago.

[Mithu Sengupta @MithuSengupta]

@JioCare appalling service Askd 2 pay for trial by kolkata sales with assurance of full refund if cancelled in 48hrs We cancelled in 24hrs But there’s no refund. Your local teams make false claims-the customer gets penalised. That’s not customer service-it’s unlawful sales tactic

[Mithu Sengupta @MithuSengupta]

@JioCare I have DM’d it a few days ago. Please review.

[Mithu Sengupta @MithuSengupta]

@JioCare Any follow up? I’ve sent you all the details. Please advise all @JioCare customers so that we are aware whether Jio actually runs trials or it’s just a ploy to get people signed up.

[Richmond Furniture Scheme @RichmondScheme]

One of our trustees having a good chat with the @LBRUTMayor.

@KewEcoFair at St Luke’s Church, Kew.