We're so proud of our customer @swapfiets going from strength with their expansion in Europe!
But how did they get to this stage? Customer Service has always been a key business differentiator for them!
#CustomerCare#CustomerService
https://t.co/DzzO2ZkxXa
Personalization is one of the buzzwords in #CustomerService. We all know that. But how does it affect your key metrics? We did the maths! 😁
https://t.co/1lmFpSOaey
This scorecard ain't big enough for the two of us... 🤠
Some questions are more important than others, and here's to reflect this in your scorecard!
#CustomerService#CustServ
https://t.co/aQhUNbaUeC
🤖 Découvrez notre dernier article rédigé en partenariat avec @miuros_software, nous partageons avec vous 8 manières d'utiliser l'IA, pour aider vos clients et vos agents de support, au quotidien.
👇 https://t.co/agwBa80ssJ
2020 has been tough but we've pulled through together. And here's to 2021, the year of vaccines, hugs, weddings, parties, concerts, festivals, full stadiums and more!
From all of us at Miuros, we wish you all a very Happy New Year.
🏔 Peak 📈 Demand is here for #ecommerce#customersupport teams! Here's how you can focus on #retention - making sure these new customers come back by delivering a great #CX
https://t.co/guEPt9Oly5
Une bonne utilisation de données récoltées est précisément ce qui distingue les meilleurs service client des autres, leur permettant de fournir un service rapide, de haute qualité et à moindre coût.
Lisez la suite dans ce blog post par @miuros_software👇 https://t.co/y4F03XsIm3
Beside best efforts to improve self-service and case deflection 🤖, customer service reps are still at the core of customer service. Is there a perfect recipe or are there magic ingredients to effective individual performance reviews in customer service? https://t.co/OVHBOyof5m
A few weeks ago we conducted a survey to find out how happy #CustomerService agents actually are with how their performance is being assessed. The key takeaway was