Martyn

Director of Training Byte Size UK - Project Management Specialists

[Martyn @mjkinch]

@CampAndCaravan three different browsers and it gets this error when I try to book the Oxford site

[Martyn @mjkinch]

@HeadForPoints That's great thanks!

[Martyn @mjkinch]

@HeadForPoints hey team - I just got an amex gold card based on your recommendation, so thanks for that. Quick question, just booking biz class flights to Aus, is there any benefit booking them through Amex, rather than another travel agency regarding points?

[Martyn @mjkinch]

@daisybee90 @AXAHealth Hi @daisybee90 in the end I made a formal complaint by writing to the head office, and they gave us some compensation, and acknowledged the issues they are having, and what they are doing to fix it. Worth you doing the same?

[Martyn @mjkinch]

@AXAHealth you should be ashamed of yourselves - 1 hour 26 minutes on hold and still waiting to speak to someone #badcustomerservice

[Martyn @mjkinch]

@daisybee90 @AXAHealth I will send it to you by DM but you call the main number and see how long you are on hold, there are no technical glitches, the average call wait for the last couple of months has been around 45 minutes. We dread having to call as it takes a chunk of the day out.

[Martyn @mjkinch]

@candmclub despite having a lot of patience and three different cards there was no way to get past this screen on the mobile app. I think you have an issue with 3D authentication or its just not working....

[Martyn @mjkinch]

@DLink_UK any news on when we can purchase the air bridge for quest2 in the uk please? Thanks

[Martyn @mjkinch]

@Wandering__Bird great to meet you both on the ferry from Caen to Portsmouth - when waiting to get back to the vehicles! We will put Germany on our list for our next main trip, but avoid the bumpy roads in Brussels 😇

[Martyn @mjkinch]

@LeShuttle Thanks have sent this morning

[Martyn @mjkinch]

@LeShuttle spent 20 minutes holding to amend a booking I cannot do online, had to give up in the end, why is it taking so long..

[Martyn @mjkinch]

@SP_EnergyPeople Dave it's only the venue that has power down, the electrician thinks it's probably a trip switch on the network, we are faced with cancelling a huge charity event - could you make a call or see if we can get a priority?

[Martyn @mjkinch]

@ScottishPower we have a power outage at cw58ld Acton Nantwich, with 175 people attending a fundraising ball tonight Saturday night - can we please get priority repairs? Over a year has gone into organising this single fund raising night for Christies cancer charity. Please help!

[Martyn @mjkinch]

@manairport this morning the fast track is slower than the normal security queue - 50 people not moving. Can u speed up?

[Martyn @mjkinch]

@marksandspencer Sorted now via phone but your chat system isn’t working well, twice I got told that the operator was reviewing the chat but never came back, each time wasting about 15 minutes

[Martyn @mjkinch]

@marksandspencer your customer service is pretty awful, 2 chats so far that just stop and 8 minutes waiting on the phone to be disconnected. My order is missing and your system will not recognise my order number

[Martyn @mjkinch]

Waiting 11 minutes for the chat agent who says will be with you shortly- second time. You have a real issue with chats

[Martyn @mjkinch]

@ManyChatHQ typo - hey team you have a typing error on your app - see below!

[Martyn @mjkinch]

@klaney2006 hey can you drop you me your email to [email protected] thanks. Still trying to figure out your subscription model! Thanks Martyn

[Martyn @mjkinch]

Great evening walk around #nantwich lake