Mark Nicholson

Advocate for enabling technology with/for like minded public sector digital types - for the public good!

[Mark Nicholson @MjNic14]

GovMetric is delighted to announce that Norwich City Council has launched with us. Via the website, citizens can now provide vital feedback to help council services react to service issues and help drive service improvement. @NorwichCC #CustomerExperience #voiceofthecustomer

[GovMetric @GovMetric]

🚀 6 Steps, here's how CaseTracker optimises the management of complaints in the public sector:

✅ Capture ⇢ Process ⇢ Respond ⇢ Manage ⇢ Report ⇢ Improve

Watch the video below to learn how CaseTracker can help your public sector organisation!

#complainthandling

[GovMetric @GovMetric]

We are hiring!
https://t.co/7PX3Hb43OV

[GovMetric @GovMetric]

Great to see everyone at #lgcwales Local Gov Camp and to talk #failuredemand again. Thanks @psfnick for organising! Great sessions from @placecube, @Data_Orchard and @awscloud. Thanks to all the delegates for sharing whats happening in their own organisations. #citx #govmetric

[Mark Nicholson @MjNic14]

Off to deepest Wales to discuss tackling failure demand. @govmetric #lgcwales

[Mark Nicholson @MjNic14]

https://t.co/On1Kdq0s0c

[GovMetric @GovMetric]

❔️Question to everyone who works in the public service sector.

Good services cost less to deliver than bad ones. Do you agree with this statement? #lgcne @psfnick #publicservices

We are discussing failure demand at the #LocalGovCamp Newcastle and it's an interesting split 👀

[Mark Nicholson @MjNic14]

I'm attending Tenant and Resident Engagement Conference. Would you like to attend? https://t.co/BfybXFf82h

[GovMetric @GovMetric]

Can investing in citizen insight programmes save money in the public sector? According to the internet's favourite AI chatbot, the answer is a resounding YES...

https://t.co/xQA9oDGXi8

#citizeninsight #failuredemand #chatgpt #govtech

[Mark Nicholson @MjNic14]

GovMetric is hiring! If you're a talented Marketing professional and you have a passion for improving public services, please take a look. https://t.co/dgNNVVbjf3

[Mark Nicholson @MjNic14]

https://t.co/VdxFxTmxI4

[GovMetric @GovMetric]

We helped a force’s understanding of victims’ experiences at key points in their journeys, and to use this insight to drive the tangible improvements in service delivery that are leading to better outcomes for citizens and improved operational efficiency. https://t.co/jx0tLR1MvP

[GovMetric @GovMetric]

We helped a force’s understanding of victims’ experiences at key points in their journeys, and to use this insight to drive the tangible improvements in service delivery that are leading to better outcomes for citizens and improved operational efficiency. https://t.co/jx0tLR1MvP

[Rachel Horman-Brown KC (Hon) @rachelhorman]

This is absolutely horrendous. If the ⁦@LDNVictimsComm⁩ can’t get justice in a case like this god help the rest of us
Victim stalked for almost 20 years calls sentence 'an insult' https://t.co/16x4Z3LrMc

[Mark Nicholson @MjNic14]

I'd me interested in meeting the winner!

[Nic Streatfeild @nicstreatfeild]

Love this - a real need for scanning ahead in uncertain times.......

[Nic Streatfeild @nicstreatfeild]

Delighted to be supporting this @GovMetric

[Mark Nicholson @MjNic14]

@GovMetric So good to go to an event and meet real people!

[GovMetric @GovMetric]

Sifting through the outputs of our workshop on #datadrivendecisionmaking at last week's #localgovcamp - fantastic to read so many great examples of #councils using data to design better services and a deliver better #citizenexperience.

[Mark Nicholson @MjNic14]

@ruthiehooch Hi Ruth! We work with @WokinghamBC and leadership really driving customer experience.

[GovMetric @GovMetric]

Learn how a police force is using @GovMetric #CX to drive evidence-based improvements by completely automating victim surveying: https://t.co/OUAEufVwFd #CitX

[GovMetric @GovMetric]

Improving the victim experience starts with understanding it. We enable police forces to capture and take action on victim feedback. #CitX

Learn more: https://t.co/OUAEufVwFd

[GovMetric @GovMetric]

Is tackling failure demand a priority for your organisation? https://t.co/9e3pFaZqgU
#CitX #CX #CitizenExperience #FailureDemand