@AmericanAir An hour and a half with no one updating us is bad business. After 45 minutes an announcement says there will be a short delay. Think you can do better than that.
@AmericanAir why are we having to wait over an hour to have our bags delivered to baggage claim in Las Vegas? It’s actually closer to an hour and a half now! All we’ve been told is a short delay. Unacceptable.
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