Matthew Lee

Director of UX Research @grubhub : @seamless : mentor : speaker : motivational coach : goofball : foodie : traveler : glass blower

[Matthew Lee @mleeconsulting]

@HawaiianTel why am I waiting over 2 hours on hold and no answer? Serious 2 HOURS! #badcustomerservice

[Matthew Lee @mleeconsulting]

CX#1 empathy/awareness. When the crowd blocking is so long folks can’t get off the plane say something. #notmad #badweather #cxflightdelays

[Matthew Lee @mleeconsulting]

@alexmorgan13 To learn and grow starts with failure. But it’s being open and owning it that shows true maturity. Mad respect!

[Matthew Lee @mleeconsulting]

Is it a CX fail when amazon says your prime day order will not be fulfilled? #AmazonPrimeDay #fail #badcx

[Matthew Lee @mleeconsulting]

@IraNezhynska @krismausser @KinaoleCanada I do agree with this statement. @krismausser is so wise. She must be my senior 😇 But seriously good stuff.

[Matthew Lee @mleeconsulting]

@smashingconf Bad ankles and knees. But I will host a walking tour of Central Park in the morning.

[Matthew Lee @mleeconsulting]

@IraNezhynska @Appway But why??? Not meant to be sarcastic at all

[Matthew Lee @mleeconsulting]

@Delta You need to teach your pilots empathy and at least acknowledge the delay or delays.

[Matthew Lee @mleeconsulting]

@delta DL2802 blocking delayed plane with truck running out of gas...unacceptable. Step 1 of truck driving, check gas at the start of day

[Matthew Lee @mleeconsulting]

@DELTA DL2802 catering trucks min job requirement is to check gas levels before the day. Unacceptable to run out of gas and block a plane.

[Matthew Lee @mleeconsulting]

@kaylaengineer You are welcome! Thank you for being a very engaged participant.

[Matthew Lee @mleeconsulting]

@jkfinger Was a pleasure. Don't hesitate to reach out if you have more questions from the team.

[Matthew Lee @mleeconsulting]

Woot. Go get em! https://t.co/yieetTxQHl

[UserTesting @usertesting]

Product teams start saying 'I saw' instead of 'I think,' says @mleeconsulting of GrubHub at #UTEverydayInsights

[Matthew Lee @mleeconsulting]

@martinmajling pleasure was all mine

[Martin Majling @martinmajling]

I graduated today workshop "Practical UX Research" with Matt Lee (@mleeconsulting) It was realy excellent workshop.

[Matthew Lee @mleeconsulting]

@zsukovacs @exconfba your talk was just as inspirational

[Matthew Lee @mleeconsulting]

New speaking season calls for new kicks! #exconf #ux #grubhub #bratislava

[Matthew Lee @mleeconsulting]

Anyone near Bratislava and is interested, hit me up https://t.co/04cMymJZlR who knows I might even conduct a workshop ;) #ux

[Matthew Lee @mleeconsulting]

#AltonBrownLive you like to break a lot of food and safety "laws". Ever thought of changing them so our food can taste better?"